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How to set up email forwarding with Google Workspace?

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I just upgraded to the business plan and set up my google workspace.

I need to forward emails to an external *@gmail.com email account however everything I tried has failed and can't find any answers online....

1) As the user within the email account, Settings -> Forwarding and POP/IMAP -> Forward a copy
2) As the admin, set up an email routing rule
3) As the user, create a filter/rule which forwards everything

None of these work! Is it possible to have emails coming into Google Workspace for some email account automatically forward to an external email address?

Note: this setting is on by default and I confirmed it is still on: 

Allow users to automatically forward incoming email to another address: ON
 

 

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