My domain keeps reverting back to old squarespace built in domain

Site URL: https://sunflower-raspberry-pkpc.squarespace.com/

Hi there,

I recently transferred my domain from GoDaddy and it looks all good, if I type in www.butchclothes.com

However, I’d like the naked URL of butchclothes.com to work but it keeps transferring to https://sunflower-raspberry-pkpc.squarespace.com/

which is my old built-in squarespace URL domain. I’m not really sure what to do!!

thanks

Is there a particular page where this happens? It always had your custom domain in the address bar everywhere I looked.  

Whenever you do anything the requires editing the site you will get the built-in SS domain.

30 minutes ago, derricksrandomviews said:

Is there a particular page where this happens? It always had your custom domain in the address bar everywhere I looked.  

When I type “butchclothes.com” without the www. It goes the the sunflower-raspberry squarespace - I’d want it to go to my www.butchclothes.com homepage 

Does that make sense? Sorry!

6 minutes ago, creedon said:

Whenever you do anything the requires editing the site you will get the built-in SS domain.

It’s odd though because it isn’t my new built-in SS domain - I have actually changed that to butchclothes.squarespace etc. It’s like the old SS is still attached to the domain somehow and I’m not sure how to delete it!

I think it must be linked in your browser cache, I can't make the build in domain show up no matter what I do to try to make it happen. 

7 minutes ago, derricksrandomviews said:

I think it must be linked in your browser cache, I can't make the build in domain show up no matter what I do to try to make it happen. 

Strange. I’ve cleared my browser cache and it still goes to that original SS built in domain for me. Maybe I’ll try to chat to directly to SS on this one. Thanks anyway!

If using chrome, try going to the site from an incognito window, this is most likly related to being logged into your account while viewing your site.