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Sales not showing up in Analytics?


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Posted (edited)

Hi, I've just launched my squarespace shop (coming over from big cartel). I ran some tests the other day and had someone checkout on a test product, all worked fine and the sales showed up in analytics. I launched my new products tonight and had an influx of orders, however the sales page is only showing the 2 test orders from a few days ago. The orders are showing in the orders page - but no sales data.

In bigcartel the orders/sales/revenue info is really clear and intuitive - is there something I'm missing, how can I see my sales data? Orders are showing up under the orders tab, and I can check revenue via my PayPal but that's a clunky work around. Thanks in advance!

Edited by tiffatron
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Hi, I've just launched my squarespace shop (coming over from big cartel). I ran some tests the other day and had someone checkout on a test product, all worked fine and the sales showed up in analytic

3 minutes ago, tiffatron said:

I launched my new products tonight and had an influx of orders, however the sales page is only showing the 2 test orders from a few days ago. The orders are showing in the orders page - but no sales data.

It can take up to two hours for the data in the Sales Analytics panel to refresh.

If the data does not appear after two hours get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digitalbuilding the features that Squarespace didn't include. Pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect. Links in my posts may refer to SF Digital products or may be affiliate links.  Squarespace. I've been a loyal supporter of the platform since 2007. 

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33 minutes ago, paul2009 said:

It can take up to two hours for the data in the Sales Analytics panel to refresh.

If the data does not appear after two hours get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here

Thanks for answering. So there's no way to see sales data (like total revenue) in real time? 

 
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Posted (edited)
2 hours ago, tiffatron said:

So there's no way to see sales data (like total revenue) in real time?

Not with the Squarespace Analytics. There's up to a 2-hour delay on the real-time sales data.

Edited by paul2009

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digitalbuilding the features that Squarespace didn't include. Pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect. Links in my posts may refer to SF Digital products or may be affiliate links.  Squarespace. I've been a loyal supporter of the platform since 2007. 

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