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Sales not showing up in Analytics?

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Hi, I've just launched my squarespace shop (coming over from big cartel). I ran some tests the other day and had someone checkout on a test product, all worked fine and the sales showed up in analytics. I launched my new products tonight and had an influx of orders, however the sales page is only showing the 2 test orders from a few days ago. The orders are showing in the orders page - but no sales data.

In bigcartel the orders/sales/revenue info is really clear and intuitive - is there something I'm missing, how can I see my sales data? Orders are showing up under the orders tab, and I can check revenue via my PayPal but that's a clunky work around. Thanks in advance!

Edited by tiffatron
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3 minutes ago, tiffatron said:

I launched my new products tonight and had an influx of orders, however the sales page is only showing the 2 test orders from a few days ago. The orders are showing in the orders page - but no sales data.

It can take up to two hours for the data in the Sales Analytics panel to refresh.

If the data does not appear after two hours get in touch with Squarespace Customer Care as they can help you to troubleshoot this. You can reach out to them here

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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2 hours ago, tiffatron said:

So there's no way to see sales data (like total revenue) in real time?

Not with the Squarespace Analytics. There's up to a 2-hour delay on the real-time sales data.

Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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  • 9 months later...
On 5/2/2021 at 12:13 PM, paul2009 said:

Not with the Squarespace Analytics. There's up to a 2-hour delay on the real-time sales data.

Hey Paul!

Can you please explain the difference between Sales Revenue and Traffic Sources Sales? These two totals are always different and Squarespace support can't explain in a meaningful way (https://support.squarespace.com/hc/en-us/articles/217551548#:~:text=the Direct channel.-,Potential discrepancies,-Data for these )

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