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where does it notify you of new orders?


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Hi everyone. Just got my website finally set up.
I tested the shop and got my partner to buy something, all seems to work fine.

However, other than an email, where does it actually notify you of new orders?
I can see the orders tab which it does show in, but there was no notification if I had not clicked into it.
I was expecting maybe a red circle with a '1' in it or something along those lines to appear next to the orders tab to let me know there is something waiting. Or something along those lines at least.

Also, possibly just wishful thinking. But I have come from Etsy, so I am used to seeing my sales listed pretty clearly, with images, showing the variations purchased etc making it dead easy to pack my orders without mistakes.
Squarespace seems very... difficult. Super small text, especially when viewing what delivery option they have picked ( worried I will not notice when it is tracked over standard shipping ) no pictures etc..
I don't expect it to be perfect but I am wondering if there is a way for me to change any of the above?

Thanks for any advice!

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Posted (edited)

I can't offer any help but I'm wanting to know the same about seeing clear orders with images. I came from bigcartel and thought squarespace was going to be leaps and bounds above what I was used to, but squarespace seems kind of clunky - especially trying to clearly view orders, sales data etc. Glad I'm not the only one who thinks so. Hopefully there's a ways to change this. 

Edited by tiffatron
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Hi @Stephen1992 @tiffatron

If you're an Administrator or Store Manager on a Squarespace site, for each new order you'll receive:

  • an email notification
  • push notification on your phone (if you have installed the Squarespace App on your iOS or Android device.

You if you log on to your site and go to Commerce > Orders you'll see a list of the orders received. You can click on each order to view further details.

Regarding email notifications that are sent to the merchant, see the answer that I provided in this thread:

 

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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@paul2009@tiffatron 
Tiffatron - Glad it's not just me, seems like it's a pretty vital and basic function, there MUST be a way to have it like that. If you find anything please let me know, it's killing me!

Paul2009 - Thanks for the reply. I will have a look at downloading the app now as that notification might be useful. Is there no way to make it notify you within the dashboard / have an icon or symbol next to the orders tab for example to make you aware that there are pending orders not marked as fulfilled yet? I really hope so!

Also is there any way to see the order details or packing slips any differently maybe with a little image of the product / variation etc to accompany it and prevent packing errors?
Thanks again!

 

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38 minutes ago, Stephen1992 said:

Is there no way to make it notify you within the dashboard / have an icon or symbol next to the orders tab for example to make you aware that there are pending orders not marked as fulfilled yet?

That's a great idea but no, this is not a feature and it cannot be added. You can make a feature request by contacting Squarespace Customer Care.

40 minutes ago, Stephen1992 said:

is there any way to see the order details or packing slips any differently maybe with a little image of the product / variation etc

No, not currently. This feature was only recently added to Customer notifications and it hasn't reached the Merchant notifications yet although I suspect it's on the roadmap. 

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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It wouldn't be practical to code either of them.

Can you explain what you are trying to do, and why?  There may be an alternative ways of achieving this.

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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@paul2009 I just don't want to miss orders. I am used to platforms where it keeps you notified of orders that are still waiting to go out and they only disappear from the dashboard ( even when not in the orders section) once you have marked them as dispatched. Maybe it's just the way I am used to working but it really does seem logical.

for the order details themselves I am more worried about making mistakes because I sell lots of small products with very similar variations of sizes, colours, grades etc . So again I am used to Etsy for example where it shows a picture of the variation which makes it super easy to make sure you get the right item even at a glance.

Another similar question but, does it at least notify you when someone signs up to your newsletter? or again there is no way of knowing without constantly going in and checking the numbers / list manually?
Thanks again for your help

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In Squarespace, all this information is available for you to pull, but it's not pushed to you. Newsletter signups are the same 🙂

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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