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Facebook Chat Plugin not displaying Welcome Message or FAQs


katiedid

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Site URL: https://www.revealfellowship.com

Hello all. I just installed the Facebook Chat Plugin on my Squarespace site. I followed the Set-Up instructions from Facebook exactly. The welcome message and FAQs, however, are not automatically sending to guests when they open up the chat. The two-way message functions as it should, but the automatic welcome/FAQ is not working.

I've tried on Chrome and Safari and with an incognito tab to no avail. I even re-pasted the code into the footer and de-activated the welcome/FAQ messages in Facebook and reactivated them as well. 

Screenshots attached of my webpage with the blank message box and the Facebook tab showing the Welcome Message and FAQ options enabled.

Any other things I can try? I haven't found any other forums on this particular issue with Facebook Chat on the web.

Screen Shot 2021-04-23 at 1.44.23 PM.png

Screen Shot 2021-04-23 at 1.43.51 PM.png

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On 5/19/2021 at 7:33 PM, Chandini said:

Hi, 

Did you manage to find a solution? I'm facing the same issue as well.

 

Can you share site url?

Email me if you have need any help (free, of course.). Answer within 24 hours.

How to: Setup password & share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care - Learn CSS - Custom Popup - Testimonial Slider

I'm Tuan, blogger/owner of a free library for children in Vietnam. Helping the community is a hobby. Contact me via email.

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