Plugins shops feedback

I'm not sure in what subforum this belongs, but I wanted to give feedback to people about 2 of the main plugin shops you're likely to run into when shopping for code.

SQSP Themes: I just bought my first plugin from them (the accordion-tabs plugin that has been recommended multiple times on this forum) and I couldn't be more satisfied. For beginners, clear and detailed instructions are provided and SQSP Themes also provides an awesome customization tool that allows you to adjust and test many parameters of the plugin in real time and spits out the code for you. That is brilliant and extremely well thought-out. The plugin needed a tweak out of the box but support got back to me within the hour with a fix. A great experience.

https://www.sqspthemes.com

Squarestudio: Not so good. Look, I hate badmouthing businesses, but buyers beware. I have purchased quite a few plugins from them. Not only did the majority of them not work out of the box, but they also sometime broke other parts of my site. Twice I was lucky enough to receive support from them, but more recently they simply don't reply to messages (done through FB Messenger). I have sent them multiple support requests via Messenger, their Facebook page and email over the past 2+ weeks... and nothing save for one of their devs emailing me back last Monday saying he would have their support team get back to me. I'm still waiting. In brief, know that the chance is high that their plugins might not work out of the box, and that if that's the case you're pretty much on your own. I will have my cc company reverse all recent charges if I don't hear back from them by tomorrow. Stay away from them until they get their act together. 

To finish on a positive note, I also wanted to mention Chris Schwartz-Edmisten. He offers free tutorials on YouTube and his website (as well as paid services) and also has a few plugins of his own. I bought his Fixed Footer Reveal pugin which needed a slight tweak. He answered my support request and fixed the issue the same morning. I also used one of his free tutorials to animate my website. He answered a question I had there just as quickly. Check out his plugins, tutorials and his training packages. 

https://schwartz-edmisten.com

6 hours ago, GregLassale said:

I'm not sure in what subforum this belongs, but I wanted to give feedback to people about 2 of the main plugin shops you're likely to run into when shopping for code.

 

SQSP Themes: I just bought my first plugin from them (the accordion-tabs plugin that has been recommended multiple times on this forum) and I couldn't be more satisfied. For beginners, clear and detailed instructions are provided and SQSP Themes also provides an AWESOME customization tool that allows you to adjust and test many parameters of the plugin in real time AND spits out the code for you. That is brilliant and extremely well thought-out. The plugin needed a tweak out of the box but support got back to me within the hour with a fix. A great experience.

https://www.sqspthemes.com

 

Squarestudio: Not so good. Look, I hate badmouthing businesses, but buyers beware. I must have purchased quite a few plugins from them. The majority caused problems i.e. not only did they not work out of the box, but they conflicted with and broke other parts of my site. Twice I was lucky enough to receive support from them, but more recently they simply don't reply to support requests (which is done through FB Messenger). I have sent them multiple messages via Messenger, their Facebook page and email over the past 2+ weeks... and nothing save for one of their devs emailing me back last Monday saying he would have their support team get back to me. 3 of the last plugins I bought don't work and support has been nonexistent. In brief, know that the chance is high that their plugins might not work out of the box, and that if that's the case you're pretty much on your own. I will have my cc company reverse all recent charges if I don't hear back from them by tomorrow. In short, stay away from them until they get their act together. 

 

To finish on a positive note, I also wanted to mention Chris Schwartz-Edmisten. He offers free tutorials on YouTube on his website (as well as paid services) and also sells plugins. I bought one of them and he answered my email and fixed the small issue I had that morning. I also used one of his free tutorials to animate my website. He answered a question I had there just as quickly. Check out his plugins, tutorials and his training packages. 

https://schwartz-edmisten.com

 

Thanks for your information!

SQSPThemes support is good. 

Squarestudio. A lot of complaints about supports from half a year ago.

Also, some other sites, provide plugin

• Sf.digital by @Paul2009 
• Thompson.webdesign by @Thompson 
• SquareAddons
• Will-Myers..
•  

Thanks for your feedback Greg!

Regarding Squarestud.io: I don't believe that you are badmouthing this business. I think that Josh Stott https://uk.linkedin.com/in/joshstottuk, who is the founder, should take a position. There are numerous people out there complaining about the same situation with Squarestud.io. This business continues to sell plugins that absolutely don't work and as you mentioned, doesn't find it necessary to respond and reimburse customers.

I've purchased code from them since 2015 and customer service has always been a problem, as well as the quality of some of their plugins. To be fair, Josh usually dealt with the problems and also saw to it that customers were reimbursed when nothing worked. It just took forever and therefore lacked professional character. Like many of you, I am a pro designer and if I have a problem with a product, I need help relatively quickly.

I just recently purchased their SEO pro tool for an important client. It's advertised as "on sale" and looked like a great tool. Well, it doesn't work and there are plenty of other customers who state the same thing.

In my opinion, unless Josh and this business takes a proper stance with an explanation, Squarestud.io should be seen as a potential scam and the circle community should pass the information along to everyone that they are not trustworthy.

I've had absolutely no luck getting any response from them anymore. Their website has a supposed messaging feature that doesn't exist. Upon one of my emails to support@squarestud.io, I received an email with a support link -- this link took me to a 404 (https://squarestud.io/pages/support). Their FB page has another email for support -- no answer there either. FB messaging results in nothing as well.

If you link to Josh's Linkedin it doesn't even seem like he's running the business anymore and that he's working on something else. Why keep selling code then? The Squarestudio page on Circle is also dead -- not a login since 2018. Weird, to say the least.

I will also try to reverse the cc charges for my last purchase. I will make sure to reach out to as many people as I know to spread the word because Squarestud.io doesn't deserve to be able to continue to do this to community members and beyond.