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Restricting the amount of items a customer can order


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Hi,

I am building up a site in which customers can order free samples of the product (carpet). We have done this though commerce which is working great.

Only problem I now have is that the client wants to limit the number of samples a customer can order to 4... can this be done?

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The short answer is no. This is because you cannot limit the overall quantity of products to '4' in the checkout. There's a similar thread here.

Edited by paul2009

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Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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Thanks for the response... been looking further into this, does it make a difference that we are not bothered if someone manually changes the volume of each item in the checkout cart? They are free items so would just get sent one anyway.

What we need is a way to limit the different products added to the cart to 4...

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I don't think this is possible. Some things you can do:

(a) use the announcement bar and mention customers can order a maximum of 4 free product samples at a time. I'm assuming you at least charge for shipping.

(b) include in each product description a note that customers can order only 4 free product samples at a time.

(c) in the Additional Information section during checkout, mention that only up to 4 product samples can be ordered at a time. Ask them to remove any other product samples over the limit.

(d) customize the confirmation email your customers receive to repeat the info: only 4 free products per order. If, after making it obvious on your site/store the 4-free-product-limit-per-order customers still put in more than 4 in their cart and check out, you can put in the confirmation email that only the first 4 free product samples will be sent to them.

There really is no way to set limits to the number of products customers are allowed to add to their carts, especially when it comes to free product samples.

Edited by sruss76
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1 hour ago, fin1570048093 said:

Thanks for the response... been looking further into this, does it make a difference that we are not bothered if someone manually changes the volume of each item in the checkout cart?

Hi @fin1570048093

There are ways to achieve this with custom code, but the feasibility will depend on your site's template and the way it's been set up.  If you can provide me with a link to the site, I'll take a look and gain some context. For example, do you want to allow customers to select add just '1' of up to 4 samples, or 2 of two samples?

If the site isn't live, you'll also want to set a password in the visibility settings and share it with us. Without this, we won't be able to view the site.

Edited by paul2009

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi! I'm Paul, an independent Squarespace Consultant since 2007 and founder of SF Digital, building the features that Squarespace didn't include. Our mini-extensions allow you to pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect . Links in my posts may refer to SF Digital products or may be affiliate links.

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