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FORM SUBMISSIONS -----


Go to solution Solved by paul2009,

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It sounds like you have the 'conversation mode' enabled in your email inbox.

As the form submissions have the same title and will come from the same (Squarespace) email address, your email client is treating them all as if they are from the same email thread. If you disable the conversation mode, they'll appear individually.

The instructions to disable this will depend on your email provider and/or email application. If you're using Gmail in a browser, you can view the setting by following these steps:

Click Settings in the top-right corner. 

Click See all settings.

Scroll down to the Email Threading section.

Uncheck the box for Conversation view.

About Paul: Circle Community Leader who values honesty, transparency, respect and appreciation ♥.
Work: Squarespace Expert and founder of 
SF Digital, a company dedicated to improving Squarespace websites by building the features Squarespace didn't include™. See our range of extensions for Squarespace to improve your store.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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  • 3 weeks later...
  • 8 months later...

hi Paul2009,

Is there a way to make the subject from Squarespace unique to avoid the conversation issue in .gmail?

the example being Re: Form Submission - Request Appointment 

would be changed to Re: Form Submission from <first name> <last name> - Request Appointment 

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7 hours ago, devitapd said:

Is there a way to make the subject from Squarespace unique to avoid the conversation issue in .gmail?

See this thread:

 

About Paul: Circle Community Leader who values honesty, transparency, respect and appreciation ♥.
Work: Squarespace Expert and founder of 
SF Digital, a company dedicated to improving Squarespace websites by building the features Squarespace didn't include™. See our range of extensions for Squarespace to improve your store.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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