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FORM SUBMISSIONS -----

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It sounds like you have the 'conversation mode' enabled in your email inbox.

As the form submissions have the same subject and will come from the same (Squarespace) email address, your email client is treating them all as if they are from the same email thread. If you disable the conversation mode, they'll appear individually.

 

Disabling conversation view in Gmail

The instructions to disable this will depend on your email provider and/or email application. If you're using Gmail in a browser, you can view the setting by following these steps:

Click Settings in the top-right corner. 

Click See all settings.

Scroll down to the Email Threading section.

Uncheck the box for Conversation view.

 

Changing the subject

An alternative way to prevent 'conversations' is to include a subject field on your form. As the subject will be included in the email subject, this may also help.

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Edited by paul2009

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  • 3 weeks later...
  • 8 months later...

hi Paul2009,

Is there a way to make the subject from Squarespace unique to avoid the conversation issue in .gmail?

the example being Re: Form Submission - Request Appointment 

would be changed to Re: Form Submission from <first name> <last name> - Request Appointment 

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7 hours ago, devitapd said:

Is there a way to make the subject from Squarespace unique to avoid the conversation issue in .gmail?

See this thread:

 

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

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  • 1 year later...

I have a contact form on my page that is linked to an email account. Every time someone submits a form, instead of creating a new email chain for every person, it sends an email as a 'reply' on an existing thread. This makes it very confusing to track individual conversations because everything is attached to one thread.

I assume this is happening because the 'sender' on the contact form block is always recognized as coming from Squarespace, not from the individual who submitted the form.

Does anyone know how to fix this? It is a gmail account that the form is linked to.

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  • 3 months later...
On 2/26/2023 at 10:34 PM, Kimball said:

I have a contact form on my page that is linked to an email account. Every time someone submits a form, instead of creating a new email chain for every person, it sends an email as a 'reply' on an existing thread. This makes it very confusing to track individual conversations because everything is attached to one thread.

I assume this is happening because the 'sender' on the contact form block is always recognized as coming from Squarespace, not from the individual who submitted the form.

Does anyone know how to fix this? It is a gmail account that the form is linked to.

Could you share your current form set up so we can have a look and help, usually if you add a text field with label Subject, then the value of this field will be included in the email subject. With some little tricks with Javascript we can make it contains unique value like sender's name or timestamp value

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  • 6 months later...

Has anyone had success with this recently? 

I am at such a loss, I have a daycare client who gets so many inquiries a day and they are just being grouped together which does not work for her. 

 

I have tried multiple code options to have a subject line in the email and nothing seems to be working. 

Please help, thanks!

tinybeesmontessori.com

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1 hour ago, Front_Porch_Studio said:

I have a daycare client who gets so many inquiries a day and they are just being grouped together which does not work for her.

As @paul2009 said this sounds like an email client (app) issue. Turn off conversation mode.

If you are not using Gmail then look for a similar feature in whatever email client you use.

Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects.

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  • 3 weeks later...

We have been utilizing the form submission feature on our website, and we are highly satisfied with it. However, we have encountered an issue where all the emails resulting from inquiries are being double stacked, making it challenging to manage them effectively. This has led to a messy and difficult situation in terms of email organization and tracking. We are seeking a solution to ensure that the inquiries sent by clients through the forms result in individual emails, rather than being stacked on top of each other. This would greatly enhance our ability to filter through and manage the incoming emails.

image.png.14388b44cf4e10f72a4f45cebda6dcb1.png

Thank you in advance! 

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6 hours ago, Gaja said:

We have been utilizing the form submission feature on our website, and we are highly satisfied with it. However, we have encountered an issue where all the emails resulting from inquiries are being double stacked, making it challenging to manage them effectively. This has led to a messy and difficult situation in terms of email organization and tracking. We are seeking a solution to ensure that the inquiries sent by clients through the forms result in individual emails, rather than being stacked on top of each other. This would greatly enhance our ability to filter through and manage the incoming emails.

image.png.14388b44cf4e10f72a4f45cebda6dcb1.png

Thank you in advance! 

Hi @Gaja in your screenshot, that is a Gmail behaviour. Have you tried @creedon's response directly above your post?

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  • 2 months later...

I have had the same problem. (And a google search suggests many others as well.) I have asked SquareSpace on several occasions as this is a really inconvenient problem for small business owners who get inquiries from potential customers through their website, which seems like one of SquareSpace's main market segments.

The workaround: Create a new form. Don't delete the "subject" line. When a user makes a form submission, the text that they enter in the subject line will be included in the subject line of the email you get to your gmail account. So unless you get multiple form submissions with identical text in the 'subject' box, gmail will recognize them as separate email threads and won't merge them.

For example, if you didn't have a 'subject' line in the form and three people submitted inquiries on the same day about your dog grooming business, you would get ONE email thread with three separate emails from three separate people. If you have a subject line, you'll probably get three separate emails in three separate threads, one saying "New Inquiry - Groom my dog", another "New Inquiry - Dog grooming request", and a third "New Inquiry - Are you available?". Of course, if you happen to get two people who both send inquiries on the same day and enter the exact same text in the 'subject line, you'll still have the problem with their messages getting grouped into one thread. But this workaround helps reduce how often it happens. It also explains why every SquareSpace user isn't up in arms about this and how annoying it is...only ones who created forms and removed the subject line field.

If anyone finds a way to use this workaround to permanently solve the problem, do let me know! If there was a way to automatically include a date and time stamp in the subject line, for example.

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