FORM SUBMISSIONS -----

Site URL: https://aquavacationrentals.com

Hello there why I get multiple submissions SOMETIMES in one email? If you go and check https://aquavacationrentals.com/reserve  you will see my form that I created few years ago, why every SINGLE submission does not come instantaneously by it self rather that some times I get few forward it into one email?

Thanks Paul! will check!
it was

In another subject if possible, do you know other users of squarespace  that they build AMAZING websites with this product(or there is a ? I always been curious about it.

Ahh! Relief! Thank you!

hi Paul2009,

Is there a way to make the subject from Squarespace unique to avoid the conversation issue in .gmail?

the example being Re: Form Submission - Request Appointment 

would be changed to Re: Form Submission from <first name> <last name> - Request Appointment 

7 hours ago, devitapd said:

Is there a way to make the subject from Squarespace unique to avoid the conversation issue in .gmail?

See this thread:

I have a contact form on my page that is linked to an email account. Every time someone submits a form, instead of creating a new email chain for every person, it sends an email as a 'reply' on an existing thread. This makes it very confusing to track individual conversations because everything is attached to one thread.

I assume this is happening because the 'sender' on the contact form block is always recognized as coming from Squarespace, not from the individual who submitted the form.

Does anyone know how to fix this? It is a gmail account that the form is linked to.

On 2/26/2023 at 10:34 PM, Kimball said:

I have a contact form on my page that is linked to an email account. Every time someone submits a form, instead of creating a new email chain for every person, it sends an email as a 'reply' on an existing thread. This makes it very confusing to track individual conversations because everything is attached to one thread.

I assume this is happening because the 'sender' on the contact form block is always recognized as coming from Squarespace, not from the individual who submitted the form.

Does anyone know how to fix this? It is a gmail account that the form is linked to.

Could you share your current form set up so we can have a look and help, usually if you add a text field with label Subject, then the value of this field will be included in the email subject. With some little tricks with Javascript we can make it contains unique value like sender's name or timestamp value

Has anyone had success with this recently? 

I am at such a loss, I have a daycare client who gets so many inquiries a day and they are just being grouped together which does not work for her. 

I have tried multiple code options to have a subject line in the email and nothing seems to be working. 

Please help, thanks!

tinybeesmontessori.com

1 hour ago, Front_Porch_Studio said:

I have a daycare client who gets so many inquiries a day and they are just being grouped together which does not work for her.

As @paul2009 said this sounds like an email client (app) issue. Turn off conversation mode.

If you are not using Gmail then look for a similar feature in whatever email client you use.

We have been utilizing the form submission feature on our website, and we are highly satisfied with it. However, we have encountered an issue where all the emails resulting from inquiries are being double stacked, making it challenging to manage them effectively. This has led to a messy and difficult situation in terms of email organization and tracking. We are seeking a solution to ensure that the inquiries sent by clients through the forms result in individual emails, rather than being stacked on top of each other. This would greatly enhance our ability to filter through and manage the incoming emails.

Thank you in advance! 

6 hours ago, Gaja said:

We have been utilizing the form submission feature on our website, and we are highly satisfied with it. However, we have encountered an issue where all the emails resulting from inquiries are being double stacked, making it challenging to manage them effectively. This has led to a messy and difficult situation in terms of email organization and tracking. We are seeking a solution to ensure that the inquiries sent by clients through the forms result in individual emails, rather than being stacked on top of each other. This would greatly enhance our ability to filter through and manage the incoming emails.

Thank you in advance! 

Hi @Gaja in your screenshot, that is a Gmail behaviour. Have you tried @creedon's response directly above your post?

I have had the same problem. (And a google search suggests many others as well.) I have asked SquareSpace on several occasions as this is a really inconvenient problem for small business owners who get inquiries from potential customers through their website, which seems like one of SquareSpace's main market segments.

The workaround: Create a new form. Don't delete the "subject" line. When a user makes a form submission, the text that they enter in the subject line will be included in the subject line of the email you get to your gmail account. So unless you get multiple form submissions with identical text in the 'subject' box, gmail will recognize them as separate email threads and won't merge them.

For example, if you didn't have a 'subject' line in the form and three people submitted inquiries on the same day about your dog grooming business, you would get ONE email thread with three separate emails from three separate people. If you have a subject line, you'll probably get three separate emails in three separate threads, one saying "New Inquiry - Groom my dog", another "New Inquiry - Dog grooming request", and a third "New Inquiry - Are you available?". Of course, if you happen to get two people who both send inquiries on the same day and enter the exact same text in the 'subject line, you'll still have the problem with their messages getting grouped into one thread. But this workaround helps reduce how often it happens. It also explains why every SquareSpace user isn't up in arms about this and how annoying it is...only ones who created forms and removed the subject line field.

If anyone finds a way to use this workaround to permanently solve the problem, do let me know! If there was a way to automatically include a date and time stamp in the subject line, for example.

Hello SS Family-

I have a client who is experiencing so odd issues with their contact form. With in the last few days whenever someone fills out the contact form all the emails come in the same feed. Sometimes the emails comes in fine, and other times they show as replies in the feed like its the same person. 

If multiple people fill out the form, all their submissions are combined into the same email thread. For example, when I tested the form, all my email contact requests appeared under the same thread. I double-checked the form and the email address was correct, so this seems unusual. Has anyone else using Gmail experienced this issue?

12 hours ago, designedbyja said:

If multiple people fill out the form, all their submissions are combined into the same email thread. Has anyone else using Gmail experienced this issue?

Hi @designedbyja have you tried the 2 options in this thread, the relevant post is marked by Solution?

Please let us know if that works for you. 

On 3/12/2024 at 10:16 AM, 1-starfish said:

I have had the same problem. (And a google search suggests many others as well.) I have asked SquareSpace on several occasions as this is a really inconvenient problem for small business owners who get inquiries from potential customers through their website, which seems like one of SquareSpace's main market segments.

The workaround: Create a new form. Don't delete the "subject" line. When a user makes a form submission, the text that they enter in the subject line will be included in the subject line of the email you get to your gmail account. So unless you get multiple form submissions with identical text in the 'subject' box, gmail will recognize them as separate email threads and won't merge them.

For example, if you didn't have a 'subject' line in the form and three people submitted inquiries on the same day about your dog grooming business, you would get ONE email thread with three separate emails from three separate people. If you have a subject line, you'll probably get three separate emails in three separate threads, one saying "New Inquiry - Groom my dog", another "New Inquiry - Dog grooming request", and a third "New Inquiry - Are you available?". Of course, if you happen to get two people who both send inquiries on the same day and enter the exact same text in the 'subject line, you'll still have the problem with their messages getting grouped into one thread. But this workaround helps reduce how often it happens. It also explains why every SquareSpace user isn't up in arms about this and how annoying it is...only ones who created forms and removed the subject line field.

If anyone finds a way to use this workaround to permanently solve the problem, do let me know! If there was a way to automatically include a date and time stamp in the subject line, for example.

This exactly what this snippet did

Thank you for all the help I will try this.