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FORM SUBMISSIONS -----

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It sounds like you have the 'conversation mode' enabled in your email inbox.

As the form submissions have the same subject and will come from the same (Squarespace) email address, your email client is treating them all as if they are from the same email thread. If you disable the conversation mode, they'll appear individually.

 

Disabling conversation view in Gmail

The instructions to disable this will depend on your email provider and/or email application. If you're using Gmail in a browser, you can view the setting by following these steps:

Click Settings in the top-right corner. 

Click See all settings.

Scroll down to the Email Threading section.

Uncheck the box for Conversation view.

 

Changing the subject

An alternative way to prevent 'conversations' is to include a subject field on your form. As the subject will be included in the email subject, this may also help.

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Edited by paul2009

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
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  • 3 weeks later...
  • 8 months later...

hi Paul2009,

Is there a way to make the subject from Squarespace unique to avoid the conversation issue in .gmail?

the example being Re: Form Submission - Request Appointment 

would be changed to Re: Form Submission from <first name> <last name> - Request Appointment 

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7 hours ago, devitapd said:

Is there a way to make the subject from Squarespace unique to avoid the conversation issue in .gmail?

See this thread:

 

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

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  • 1 year later...

I have a contact form on my page that is linked to an email account. Every time someone submits a form, instead of creating a new email chain for every person, it sends an email as a 'reply' on an existing thread. This makes it very confusing to track individual conversations because everything is attached to one thread.

I assume this is happening because the 'sender' on the contact form block is always recognized as coming from Squarespace, not from the individual who submitted the form.

Does anyone know how to fix this? It is a gmail account that the form is linked to.

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