Jump to content

don't turn on Apple Pay if you ship!! apple pay skips shipping options during check out

Recommended Posts

Site URL: https://www.goosethemarket.com/

Don't turn on Apple Pay if you ship orders. The shipping options don't appear for customers who use Apple Pay -- they never see them or have the option to choose one. Instead, Apple Pay automatically selects whatever shipping option happens to be first in  your list of shipping options...but doesn't tell the customer this or give them the option to change it. Customers only find out which shipping option Apple Pay picked for them if they read their confirmation email very carefully. Causing lots of issues for our business and our customers. 

Reached out to Stripe and Apple Pay support about this -- took over two weeks to get anywhere, and then they said they won't do anything or answer any questions because Apple Pay is an integration through our Squarespace store via Stripe...so now waiting (again) for Squarespace to address this. 

In short, don't turn on Apple Pay if you ship orders and have any more than 1 shipping option.

Link to comment
  • Replies 0
  • Views 1.1k
  • Created
  • Last Reply

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.