Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search

Advanced Shipping Details Getting Stripped Out

Recommended Posts

Site URL: http://www.meganlovestodraw.com/foodie-friday-shop

So, I have a lot of items in my various shops and I'm using the new commerce editor.

In the "advanced shipping" pop-up, I add all of the package dimensions for each variant, and save. When I re-open the item a second time, all of that data is gone. I add it again, save. Open it again, gone. I am not editing anything else about the listing when I'm experiencing this.

Is this merely a glitch with the new interface? Is this a "ghost" situation where it APPEARS gone on my end, but it's actually fine?

I don't want folks to abandon their carts because they can't choose a shipping option.

Thanks for any help you might have,


Link to post
  • Replies 1
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

I'm not seeing this issue; it is saving fine for me. 

If you're still experiencing issues then I recommend you contact Squarespace Customer Care as there isn't anything the community can do to assist you with this. You can reach out to Customer Care here.

  If this helps you, please click "Like" below  ⬇️

Hi, I'm Paul, founder of SF Digitalbuilding the features that Squarespace didn't include. Pick dates in any format, show prices in other currencies, take orders without payment or improve your cartI value honesty, integrity, transparency and respect. Links in my posts may refer to SF Digital products or may be affiliate links.  Squarespace. I've been a loyal supporter of the platform since 2007. 

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...