agne Posted April 4, 2021 Share Posted April 4, 2021 Site URL: https://www.bespokenhome.com/contact Hi! My contact form is not working on mobile devices. I can't scroll down and therefore I don't see what I am writing in the message box and it also shakes when I am trying to scroll. So, it is impossible to send a message. Does anyone know what could be the problem? Any advice would be very much appreciated! https://www.bespokenhome.com/contact Link to comment
Beyondspace Posted April 4, 2021 Share Posted April 4, 2021 9 minutes ago, agne said: Site URL: https://www.bespokenhome.com/contact Hi! My contact form is not working on mobile devices. I can't scroll down and therefore I don't see what I am writing in the message box and it also shakes when I am trying to scroll. So, it is impossible to send a message. Does anyone know what could be the problem? Any advice would be very much appreciated! https://www.bespokenhome.com/contact I used on it samsung device and still can scroll as well as typing message, which one you used agne 1 Greeting, it's BeyondSpace, I am Squarespace dev focus on provide solutions to enhance feature that squarespace.com can't provide.Feel free to check my current Squarespace Plugins Developement: Enable Pinch/Zoom on lightbox, Delivery Date Picker, Lightbox Studio pluginIf you find my answer fit your need, let's leave a like or upvote so others with the same issue can find their solution. Thank you Link to comment
agne Posted April 4, 2021 Author Share Posted April 4, 2021 Thanks for the message! I had 4 people try it on iPhones, on different browsers and it did not work. Link to comment
agne Posted April 6, 2021 Author Share Posted April 6, 2021 (edited) I have done some customization on the form. Maybe one of the codes could have led to this? The problem is that the keyboard blocks the message, and you can't see what you are writing, and can't scroll down to see. /* form settings */ .form-wrapper .field-list .title { font-family: poppins; font-size: 13px; color: #black; letter-spacing: .2em; text-transform: uppercase; } .form-wrapper .field-list .field .caption { font-family: soleil; font-size: 9px; color: #000000; letter-spacing: .1em; } .form-wrapper .field-list .field .field-element { background-color: #EDEDEB; border: 1.5px solid #ADA6A0; border-radius: 0; } .form-wrapper input[type=Submit] { border: 1.8px solid #ADA6A0; color: #ADA6A0 !important; background-color: white!important; } .form-wrapper input[type=submit]:hover { border: 1.8px solid #CCA370 !important; color: #CCA370 !important; background-color: white!important; } form input, form textarea { font-family: poppins!important; font-weight: 200; font-size: 11pt !important; text-transform: uppercase!important; } #block-yui_3_17_2_1_1614811996641_6770 button { padding-top: 5px; padding-bottom: 5px; padding-left: 10px; padding-right: 10px; border: 1.8px solid #ADA6A0; color: #ADA6A0 !important; background-color: white!important; } #block-yui_3_17_2_1_1614811996641_6770 button:hover { border: 1.8px solid #CCA370 !important; color: #CCA370 !important; background-color: white!important; } Edited April 6, 2021 by agne Link to comment
Solution paul2009 Posted April 7, 2021 Solution Share Posted April 7, 2021 (edited) On 4/6/2021 at 11:11 PM, agne said: The problem is that the keyboard blocks the message This is a Squarespace bug that appeared on 15th January 2021. Squarespace made unannounced changes that prevent popup forms from working on mobile devices. The bug affects all popup forms including Custom Product Forms where you prompt customers for product-specific information. The bug causes the lower portion of forms to be hidden under a mobile device’s keyboard, obscuring some fields and preventing visitors from completing them. Update: Fixed on 23 June 2021. Edited September 3, 2021 by paul2009 agne 1 About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
agne Posted April 7, 2021 Author Share Posted April 7, 2021 Hello, Thank you very much for the information. Is there anything that can be done to make it better? Or something you would recommend? Thanks again. Beyondspace 1 Link to comment
Sarah_SQSP Posted June 23, 2021 Share Posted June 23, 2021 Hi @agne, I wanted to follow-up and let you know that as of last night this bug has been fixed. Thanks for flagging for our team! Build together: Together, we make up a community of Squarespace professionals. Lean on your fellow community members for support and welcome diverse perspectives. Work in progress: Trust that we are all working for the collective good of Circle members and their clients. Keep it light mode: Balance productivity with joyful creativity and curiosity. Link to comment
Enterazi Posted September 3, 2021 Share Posted September 3, 2021 This problem still persists. Link to comment
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