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Loyalty Rewards Program


HollyTeegs

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I've been begging SQSP for years to create a rewards program plug-in. No luck. They say they'll talk to the developers but we keep getting enhancements (i.e. Video elements) that arent as helpful as a rewards program.  Whoever can create a plug-in rewards program to SQSP will make a fortune since so many of us need it. Has everyone messaged SQSP about this need? They might listen more if we all keep reaching out. Fingers crossed!

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All - I saw on another post that there's a website called Peach's Referral program. It seems to be the closest plug-in to a rewards program but I dont see that it rewards customers with points for purchasing. I'm in contact with the developer who started it and im hoping he'll consider adding on a "points for purchase" reward element to the software. If you see any other solutions, please post them.  https://peachs.co/squarespace-referral-program 

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Just now, JamesDesign said:

How would you want it to work?

Thanks for asking! There's a program called LoyaltyLion and I'd like for it to work as closely to that as possible. We have an account with them that I've been paying (and not using) so I can find one that will mimic it for SQSP. Customers earn points in the following ways:  purchases (based on the point/$ ratio we decide), by creating an account, by visiting the website at some frequency, by referring a friend, reviewing a product, by inputting their info like birthdate (and getting points on their birthday), and also being able to give the customer points whenever (i.e.  if a shipment goes wrong, etc.). 

The marketing & data aspects we would love are: being able to customize the name of the rewards program, having customer tiers based on the total purchases (higher the tier, the more points they earn),  data creating lists of customers who are "win back" potential based on their purchase history and being able to email them personalized emails with codes to incentivize purchases, also being able to control when their points expire and being able to send incentive emails to get them to use their points. 

I know LoyaltyLion has an open API so if you know how to code and can create the plug-in for loyalty lion or something like it, I'm confident people (myself included) would buy it.  

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35 minutes ago, JamesDesign said:

How would you want it to work?

One last thing that would be nice is to have it integrate with a POS system like Square since SQSP already integrates with that. We havent decided our POS system yet. Thanks!!

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16 minutes ago, Mrhodes said:

Would be nice to integrate with a POS system like Square since SQSP already integrates with that

Just to avoid any confusion (for anyone reading this thread later), Squarespace can use Square's payments system - including Square hardware - to take POS payments in the US, but it uses the Squarespace Commerce app. It doesn't integrate with Square's POS system. That's entirely different. 

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5 hours ago, paul2009 said:

Just to avoid any confusion (for anyone reading this thread later), Squarespace can use Square's payments system - including Square hardware - to take POS payments in the US, but it uses the Squarespace Commerce app. It doesn't integrate with Square's POS system. That's entirely different. 

Thanks for clarifying. It's discouraging to hear but appreciated for the clarification. 

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On 6/17/2021 at 6:45 PM, Mrhodes said:

Thanks for asking! There's a program called LoyaltyLion and I'd like for it to work as closely to that as possible. We have an account with them that I've been paying (and not using) so I can find one that will mimic it for SQSP. Customers earn points in the following ways:  purchases (based on the point/$ ratio we decide), by creating an account, by visiting the website at some frequency, by referring a friend, reviewing a product, by inputting their info like birthdate (and getting points on their birthday), and also being able to give the customer points whenever (i.e.  if a shipment goes wrong, etc.). 

The marketing & data aspects we would love are: being able to customize the name of the rewards program, having customer tiers based on the total purchases (higher the tier, the more points they earn),  data creating lists of customers who are "win back" potential based on their purchase history and being able to email them personalized emails with codes to incentivize purchases, also being able to control when their points expire and being able to send incentive emails to get them to use their points. 

I know LoyaltyLion has an open API so if you know how to code and can create the plug-in for loyalty lion or something like it, I'm confident people (myself included) would buy it.  

Hi Mrhodes!

Our team is trying to develop such an app that you described! Can you please contact me to discuss the details? It would be great to hear your feedback on this topic!

On 6/17/2021 at 6:45 PM, Mrhodes said:

Thanks for asking! There's a program called LoyaltyLion and I'd like for it to work as closely to that as possible. We have an account with them that I've been paying (and not using) so I can find one that will mimic it for SQSP. Customers earn points in the following ways:  purchases (based on the point/$ ratio we decide), by creating an account, by visiting the website at some frequency, by referring a friend, reviewing a product, by inputting their info like birthdate (and getting points on their birthday), and also being able to give the customer points whenever (i.e.  if a shipment goes wrong, etc.). 

The marketing & data aspects we would love are: being able to customize the name of the rewards program, having customer tiers based on the total purchases (higher the tier, the more points they earn),  data creating lists of customers who are "win back" potential based on their purchase history and being able to email them personalized emails with codes to incentivize purchases, also being able to control when their points expire and being able to send incentive emails to get them to use their points. 

I know LoyaltyLion has an open API so if you know how to code and can create the plug-in for loyalty lion or something like it, I'm confident people (myself included) would buy it.  

 

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Hi Everyone, 
Interesting topic, and we can help! Just a quick intro, Offerwhere is an offers and loyalty programs platform. We have launched Offerwhere for Commerce. A product that lets you run a loyalty or reward program on Squarespace. There is no need to write any code or use multiple third-party solutions. Customers can earn points through purchases. To get started, you will create your loyalty program on Offerwhere and connect it to your website. You can also run the same loyalty program in your retail store. Please check out the Offerwhere Business app for this. We are happy to answer any follow-up questions or set up a demo. In the meantime, we currently have a 14-days free trial if you want to give us a go.

Learn more about our loyalty program solution: https://www.offerwhere.com/grow-business/loyalty-programs

Edited by Offerwhere
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@PineStreetCreative thanks for your input. You will struggle to get a solution that works straight out of the box within your site on most website platforms. With Offerwhere however, users only need to sign up once. So an existing Offerwhere user will not need to create a new account to join your loyalty program. 

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@Offerwhere Thank you for posting about this. I appreciate your efforts to make a solution like this as it's the closest thing so far to a viable rewards program.     (Thanks for your question! @PineStreetCreative)

This might surprise you but Shopify offers a plugin called Loyalty Lion Rewards (a totally separate company) who has made their program integrated with Shopify so the customer doesn't know they're using Loyalty Lion. This was a huge draw as we were about to leave Squarespace for Shopify and had an account for Loyalty Lion for months.  Since I do know it's possible for the front end of the program to appear to be the Websites platform and the backend be Loyalty Lion(but through Shopify) or Offerwhere, is there anything your dev team can research to do or to work with Squarespace to make this seamless so our customers only have to share their info once and it appears to only be on our website? I can assure you that many of us will jump this if you can make it seamless for our customers. Thank you!

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