Save function is gone??

Site URL: https://www.elevatepainterstoronto.com/

After making an edit, my only option is to click 'Done' now. There's no drop-down for 'save'. WTF. The changes aren't saving by hitting 'done' either. Anyone else experiencing this or know when this will be solved? 

Help, the exact same thing is happening on my site.  Cannot edit at all and Support has just told me they are researching it and to standby.  
 

can you tell me how you solved it ?

Hey folks, 

Anyone else having issues with the "Save" button and edit bar at the top of the page editor disappearing while they're working and then not being able to save? It seems to be a new problem with the newest version of Squarespace. It's happened to me multiple times over the past few weeks. 

Is there a work around? I just did a ton of work on a page and now the save button is missing and I don't want to lose it all. 😓

Thanks!!

Same issue here, not sure what the fix is!

Do you use any custom code? Try remove it & check again

Same problem.

OH MY GOD this is a nightmare for too since the new update - have tried 4 different browsers etc etc is DRIVING ME INSANE and support just say it's likely because of custom code but I cannot remove all the custom code from my client's site as it has quite a few salient pieces!!!!

@taylorwolfe @LanaiATX Curious if you have more info about how you solved this? The same thing is happening to me. I am wondering if it's custom code related and haven't been able to pinpoint the problem. Squarespace is also telling me they're working on it, but hard to know what is happening! I cannot save my work in Safari or Firefox.

On mine the whole header isn't disappearing, but the Save button does not drop down from the DONE after making edits.

I have finally boiled this issue down to a conflict with using a Wacom Intuos tablet (connected to my laptop) to operate Squarespace in Chrome or Firefox. Save button does not appear when using tablet, but Save button functions normally while using laptop trackpad. Driver update didn't work, trying to solve with Squarespace and/or Wacom support now but hope this helps someone else avoid wasting tens of hours like I have!

@Mangobanana @slackartillustration @Envision @makennaokeeffe Are any of you using a Wacom tablet by any chance?

Yes I am using a Wacom tablet!!!!

I think you have cracked it as the Wacom tablet!!! I just unplugged mine and now it works - ridic!

On 9/20/2022 at 10:28 AM, melmotz said:

On mine the whole header isn't disappearing, but the Save button does not drop down from the DONE after making edits.

I have finally boiled this issue down to a conflict with using a Wacom Intuos tablet (connected to my laptop) to operate Squarespace in Chrome or Firefox. Save button does not appear when using tablet, but Save button functions normally while using laptop trackpad. Driver update didn't work, trying to solve with Squarespace and/or Wacom support now but hope this helps someone else avoid wasting tens of hours like I have!

@Mangobanana @slackartillustration @Envision @makennaokeeffe Are any of you using a Wacom tablet by any chance?

OH MY GOODNESS I have been losing my ever loving mind with this today. I had already restarted my computer, updated both browsers, fiddled with just about every setting i could think of. Then I thought there's just no way this is me?! Bless this thread because i was ready to fling myself into the ocean in despair LOL! I had about 20 blog posts to schedule for a site and nothing was working.  This is an absolutely silly issue to be encountering, but since it's the third glitch with the WACOM i've had today after an update it makes sense. If anyone finds the driver update/fix for this  let me know pleas pretty please! 🙂

@Eleln It is maddening but glad you found this! Unplugging the tablet or working in Safari have been my only options so far. Wacom gave me lots of help but nothing worked. Squarespace just said what they always say "we're working on a fix for this." Drivers, updating privacy>accessibility settings, nothing worked.

Apparently this is similar to touchscreen issues they're having, but not sure if they're making any progress. Good luck!

I only use a wacom with my computer - is there anyway I can update and save my website? 

Thank you! Halleluja finally found the cause here. I have been chatting with the helpdesk for an hour and they kept telling me it was my custom code, my browser and not a bug. Despite it happening in 5 different browsers.

I have been using a Wacom for 25 years and literally never encountered any issue like this in a website. It is a Squarespace bug. The Console also displays errors in the logfiles on each click with a Wacom pen.

Strangely enough I have had periods when working with Squarespace when this was not an issue, and suddenly now it is.

Solved IT! Press the back button on your Chrome or Safari browser, it drops down the save bar.