Guest Posted March 2, 2021 Share Posted March 2, 2021 Site URL: http://www.miningworkaustralia.com When product is being purchased and the payment process arrives at the Review and purchase section it will not proceed. It will return to previous window and ask the following - Enter or select a valid billing address - The billing address is in place and correct and the notification - Enter or select a valid billing address - is present in the same window this notification show up Have been able to stop billing address requirement however at the same step as above it reverts to previous window and - - Enter or select a valid billing address - shows up The sales process will loop between the two windows attached - stopping the sale from taking place I am selling an information product (webinar) Through a membership - Has anyone experienced a similar issue Link to comment
paul2009 Posted March 2, 2021 Share Posted March 2, 2021 Squarespace Customer Care should always be your first stop for issues with your checkout. You can reach out to them here for online chat (at certain times of the day) or to log a ticket for email follow-up. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
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