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Crosby Template- NO INSERT POINT options

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I have no options to alter the texts or customize my pages. I have watched every tutorial out there. I do NOT have the features these tutorials have, to make these customizations. Such as blocks, 'insert points', etc. NONE of that is available to me. Please help. Specifically trying to create a Contact Page. When I choose a predesigned layout, I am not able to alter the text or photo. If I choose a blank page, I can only put in my own image, there is no other option available to me (no text, etc). I have even gone to the extent of trying it on other templates and still have the same issue.

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