Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Advanced Search

Squarespace unable to tracking subscriptions on Google Analytics


Recommended Posts

Hi,

I have implemented GA tracking and FB tracking using Squarespace own system for a client.

I have done some research using GA Debugger that Squarespace does not send hit to GA when subscribing to a product, but sends a for regular purchase. 

I have replaced some values here:

This is set in regular purchase:

VM1029 analytics.js:25 Running command: ga("ecommerce:addTransaction", {id: "example", revenue: "100.00", shipping: "0.00", tax: "0.00"})
VM1029 analytics.js:25 Running command: ga("ecommerce:addItem", {id: "example", name: "Example", sku: "EX-123", price: "100.00", quantity: 1})
VM1029 analytics.js:25 Running command: ga("ecommerce:send")


Only this seems to be happening on subscription:

VM827 analytics.js:25 Running command: ga("require", "ecommerce")
VM827 analytics.js:25 Waiting on require of "ecommerce" to be fulfilled.
VM827 analytics.js:25 Registered new plugin: ga(provide, "render", Function)
VM827 analytics.js:25 Running command: ga("require", "ecommerce")
VM827 analytics.js:25 Waiting on require of "ecommerce" to be fulfilled.
VM827 analytics.js:25 Executing Google Analytics commands.
VM827 analytics.js:25 Registered new plugin: ga(provide, "ecommerce", Function)
VM827 analytics.js:25 Running command: ga("require", "ecommerce")
VM827 analytics.js:25 Plugin "ecommerce" intialized on tracker "t0".
VM827 analytics.js:25 

Can somebody help me fix this annoying bug 😕

Link to post
  • Replies 3
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Have you contacted Squarespace Customer Care? You can reach out to them here.

 

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digitalbuilding the features that Squarespace didn't include.
I value honesty, integrity, transparency and respect. Links in my posts may refer to SF Digital products or may be affiliate links.
Squarespace. I've been a loyal and enthusiastic supporter of the platform since 2007. 

Link to post

Not sure what's possible but can you send person to a dedicated page on your website, thank you page, after subscribing to your product? If not, then it's probably something you won't be able to fix yourself.

We provide digital marketing services for businesses that need exposure/sales from search and social media networks. We also build incredibly fast and well optimised multi-language Square Space websites.
Digital Marketing | Marketing Digitale

Link to post

I'm also having trouble with this.  In addition to subscriptions it seems that regular purchases by registered customers will not send to GA...   Unfortunaltely I can't seem to find any sensible workaround for this.  And as my customer is mainly selling products by subscription, not being able to track sales outside of SS analytics is a challenge that might lead to leaving the platform..

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...