Touko Posted February 9, 2021 Share Posted February 9, 2021 Hi, I have implemented GA tracking and FB tracking using Squarespace own system for a client. I have done some research using GA Debugger that Squarespace does not send hit to GA when subscribing to a product, but sends a for regular purchase. I have replaced some values here: This is set in regular purchase: VM1029 analytics.js:25 Running command: ga("ecommerce:addTransaction", {id: "example", revenue: "100.00", shipping: "0.00", tax: "0.00"}) VM1029 analytics.js:25 Running command: ga("ecommerce:addItem", {id: "example", name: "Example", sku: "EX-123", price: "100.00", quantity: 1}) VM1029 analytics.js:25 Running command: ga("ecommerce:send") Only this seems to be happening on subscription: VM827 analytics.js:25 Running command: ga("require", "ecommerce") VM827 analytics.js:25 Waiting on require of "ecommerce" to be fulfilled. VM827 analytics.js:25 Registered new plugin: ga(provide, "render", Function) VM827 analytics.js:25 Running command: ga("require", "ecommerce") VM827 analytics.js:25 Waiting on require of "ecommerce" to be fulfilled. VM827 analytics.js:25 Executing Google Analytics commands. VM827 analytics.js:25 Registered new plugin: ga(provide, "ecommerce", Function) VM827 analytics.js:25 Running command: ga("require", "ecommerce") VM827 analytics.js:25 Plugin "ecommerce" intialized on tracker "t0". VM827 analytics.js:25 Can somebody help me fix this annoying bug 😕 Link to comment
paul2009 Posted February 9, 2021 Share Posted February 9, 2021 Have you contacted Squarespace Customer Care? You can reach out to them here. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
GlynMusica Posted February 10, 2021 Share Posted February 10, 2021 Not sure what's possible but can you send person to a dedicated page on your website, thank you page, after subscribing to your product? If not, then it's probably something you won't be able to fix yourself. We provide digital marketing services for businesses that need exposure/sales from search and social media networks. We also build incredibly fast and well optimised multi-language Square Space websites.Digital Marketing | Marketing Digitale Link to comment
TomasAH Posted February 11, 2021 Share Posted February 11, 2021 I'm also having trouble with this. In addition to subscriptions it seems that regular purchases by registered customers will not send to GA... Unfortunaltely I can't seem to find any sensible workaround for this. And as my customer is mainly selling products by subscription, not being able to track sales outside of SS analytics is a challenge that might lead to leaving the platform.. Link to comment
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