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Form Block: Email going to spam when replying to form submission email

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Likely causes are to do with mail settings in your Client. Possible you will need to make sure you are sending your mail using the SMTP server for your domain.  Ask whoever gives you the email address functionality.


Then you can add domain name records to you domain to fix this problem with these links.


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17 hours ago, leonie_laperriere said:

When I reply to someone who wrote to me through the form block, most of the time, I think they go to spam. Does anyone have any advice on this?

Although this is not a Squarespace issue, I can see that you haven't set up any email for the domain leonielaperriere.com.

If you are sending emails purporting to be from this domain, they will be marked as spam by the recipient's email server because there is no MX record for this domain.

As a next step, I recommend that you check the configuration guide for whichever email provider you are using.

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  • Susana_SQSP changed the title to Form Block: Email going to spam when replying to form submission email
  • 9 months later...

Has there been any progress with figuring out this issue. My client is getting very frustrated that she is replying back to inquires and not hearing back only to get repeat submissions on her forms complaining that people haven't heard back from her. She is using a basic gmail address and the replies end up caught in spam regardless of the device or email client she responds from.

Screen Shot 2022-03-30 at 5.45.14 PM.jpg

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This is an email issue not an SS issue. However the questions your client is asking might appear to be spam filter trigger words/phrases. I'm thinking some of the words might be too similar to male enhancement spam.

As a test have you tried not including the original form fields and responses in the reply?

The device or program your client uses would not have an effect on how the receiving email server/client is deciding to classify an email as spam.

Another thought occurs. Given that it is a Gmail address it is possible that the address has been used before, for spamming purposes and has ended up on a blacklist. As a test you could set up a test gmail address, copy the form on a hidden page, change the form email submission address, use the form, and see if you get the same kind of issue.

Let us know what you find out.

Edited by creedon

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  • 4 months later...

I've been having the same problem. 

My reply to an email that come in to my hotmail account via Squarespace form almost always end up in the sender's spam folder.

I've found a way to avoid it; I start a new thread with a copy of the original enquiry: rather than responding to their original enquiry via form, I copy and paste their original email at the bottom in my reply.

Our exchanges do not include any weird words and sound nothing like spams. Also this way my replies reach to their inboxes, which proves nothing to do with the content in the emails.

I wish I could just reply to their original email as this is a little extra work.

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