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Social Sharing Image not showing up in Whatsapp

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Site URL: http://www.adventureoban.org

Hi folks, I've seen lots of other posts about this issue but cannot for the life of me nail down a fix. The issue appears to be a common one: when sharing any URL of any page on my site over WhatsApp, WhatsApp will not offer a preview image. When sending on iMessage or posting on Facebook, all links post fine (I have used the Facebook Debugger Tool to verify and test/check as well as doing actual live posts).

Interestingly, before connecting my custom domain everything worked fine - WhatsApp would offer an image preview when sharing the Squarespace-generated URL to my website.

Can anyone help?

Many thanks,


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  • 3 months later...

Sorry for massive delay in replying. I've discovered that if you upload an image 300kb or smaller as your Alternative Social Sharing Image for the specific page it'll work - jump into the Social Image settings for the specific page by clicking the cog next to it in the Pages section of your dashboard. Whether this is the actual fix or just a workaround I'm not sure - but it works for me. Hope that helps.

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  • 1 month later...

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