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Has the Editing Tools disappeared?


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As of Feb. 03, the issue of not being able to edit my SS site in Mac OS Safari 12.1 has been resolved, yay!

I also can not edit my pages. I can log into my working site and when I select a page to edit the "EDIT" button does not change and I can not add or change any of the page elements. Even if I create a brand new page I can not add any text or image blocks.

 

SS 7.1 Template Mac OS Safari. However I can edit page content in Chrome.

Edited by Notacoder
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On 1/31/2021 at 2:53 AM, Notacoder said:

I also can not edit my pages. I can log into my working site and when I select a page to edit the "EDIT" button does not change and I can not add or change any of the page elements. Even if I create a brand new page I can not add any text or image blocks.

 

SS 7.1 Template Mac OS Safari. However I can edit page content in Chrome.

Thanks for your reply. That's exactly what's been happening to me too.

I had a chat with Squarespace help and they asked me to take out everything in my Custom CSS box. After clearing my cache, the editing tools miraculously returned! Apparently I need to troubleshoot every line in my Custom CSS to see which one is the culprit. I haven't had the time to do this yet though.

So apparently sometimes when SS is updated, any custom code might break the editing pages. Crazy, eh?

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On 1/31/2021 at 5:48 PM, shaf said:

Thanks for your reply. That's exactly what's been happening to me too.

I had a chat with Squarespace help and they asked me to take out everything in my Custom CSS box. After clearing my cache, the editing tools miraculously returned! Apparently I need to troubleshoot every line in my Custom CSS to see which one is the culprit. I haven't had the time to do this yet though.

So apparently sometimes when SS is updated, any custom code might break the editing pages. Crazy, eh?

Tried your solution, nada! No response from SS on my ticket either, I guess I'll be on the phone with them next.

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Finally got a response from SS on my ticket, here's their reply, BTW I am using Safari v12.1:

"After looking into this, I can confirm that we are experiencing an issue with editing some Squarespace sites on older versions of the Safari browser. We’ve reported this to our Engineering team, and they’re currently prioritizing the issue.

Please keep in mind that there are many moving parts we need to address before we roll out a solution. We thoroughly test all fixes before they’re released to ensure they don’t affect other Squarespace components or customers."

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