maggiemccloud Posted January 28, 2021 Share Posted January 28, 2021 Site URL: https://www.glennaneece.com/shop Hello, I've implemented a custom HTML code from Shopify into my Squarespace site. Some of my client's products are third party hosted and drop-shipped, while others are not. I created a page with Product Blocks that link to the Shop backend I created. In addition I created an image (Yoni Crystals) that clicks through to the Shopify product page. I'm running into an issue where the Shopify page doesn't load from the clickthrough and requires you to hit refresh in order to see the products displayed. When I visit the page directly (https://www.glennaneece.com/yoni-crystals) it loads. Thus it seems the problem only occurs on clickthrough. I can paste the code here if that would be helpful. Thanks in advance! Link to comment
paul2009 Posted January 29, 2021 Share Posted January 29, 2021 You're using a Brine family template so this sounds like a Ajax Page Loading issue. See Why does Squarespace code only work on refresh? If this helps you, please click "Like" below ⬇️ About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
maggiemccloud Posted February 1, 2021 Author Share Posted February 1, 2021 Thanks, Paul. I tried implementing a code to help with the AJAX load error but it didn't work. Do I need to use another template? Link to comment
paul2009 Posted February 1, 2021 Share Posted February 1, 2021 To check if Ajax Site Loading is causing the issue, you can disable it in Site Styles. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
maggiemccloud Posted February 2, 2021 Author Share Posted February 2, 2021 Thanks, Paul! Disabling AJAX worked. Will that affect the site elsewhere AKA do I need to add any other code? Link to comment
paul2009 Posted February 2, 2021 Share Posted February 2, 2021 4 minutes ago, maggiemccloud said: Disabling AJAX worked. Will that affect the site elsewhere AKA do I need to add any other code? If disabling this has fixed your issue, no other steps are necessary. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
maggiemccloud Posted February 5, 2021 Author Share Posted February 5, 2021 Awesome, I appreciate your help! Link to comment
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