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Pocketsuite Chat Widget on Mobile Site

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Site URL: http://www.inquiringnosesrockwall.com

I use Pocketsuite as my booking system & I love that it has a chat widget that I can embed onto my website. The downside is that it opens automatically anytime any page is open. This is fine if you're on the computer because it's not super in the way & you can easily close it but it opens as a new tab when I'm on my phone. It's extremely annoying and I don't want anyone visiting my site via mobile to be confused. Is there a way to keep the chat widget minimized on the mobile end?

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