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SSL Certificate Processing, but showing valid on the site

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Site URL: https://www.jumparoundutah.com/

We connected our bluehost domain to squarespace yesterday afternoon. The connection was smooth and took about 10 minutes. However, the SSL certificate has been processing for nearly 24 hours now. I know about the 72 hour waiting period, but I'm nervous something else may be wrong. 

If you go to our site you can see it says "Not Secure" but when you click on the certificates they all say valid. Any support on this would be greatly appreciated. 

Screen Shot 2021-01-09 at 7.52.34 AM.png

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2 hours ago, jobie said:

We connected our bluehost domain to squarespace yesterday afternoon. The connection was smooth and took about 10 minutes. However, the SSL certificate has been processing for nearly 24 hours now. I know about the 72 hour waiting period, but I'm nervous something else may be wrong. 

Can you see any errors in Settings > Domains > jumparoundutah.com? A screenshot will be helpful.

 

 

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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The certificate you are seeing is for the built-in squarespace.com domain, not your own. As you say, the certificate for your own domain is still processing and hasn't been issued yet.

I checked and your DNS settings are still being propagated (see list below). If the situation hasn't changed in another 24 hours then I recommend opening a ticket with Squarespace Customer Care to check the certificate processing. If it doesn't issue immediately, it can sometimes need a nudge from Engineering. You can reach out to them here.
 

dns-propagation-utah.thumb.png.1bf42a42d8e0b397f43aa1d5929fab6f.png

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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Thank you so much for your help! I opened a ticket and reached out through their twitter account. No response in over 12 hours which is really disheartening. To find out there is no reliable way to get a hold of customer support on a weekend is rather frustrating. We moved hosting from Bluehost due to our site being down during a server migration for two weeks, but they at least answer a phone call 24/7. 

Thanks again for your help. 

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