Naomi Posted January 8, 2021 Share Posted January 8, 2021 Is there an easy way to disable or modify the automatic customer order emails that are sent once a shipped product is fulfilled? I use ShipStation for my tracking information emails to my customers (I ship from multiple warehouses so this allows multiple split shipments/tacking numbers that Squarespace does not support) and I don't want to send my customers double emails. An alternative could be also, if it's impossible to disable these, to at least modify them so that tracking information is not included. Beyondspace 1 Link to comment
paul2009 Posted January 8, 2021 Share Posted January 8, 2021 (edited) Order notification emails (the transactional notifications your customers receive about their orders and shipping information) cannot be disabled. However, you can customise the subject, title, and message body of each email. For more information, see https://support.squarespace.com/hc/en-us/articles/360049390031 Edited January 8, 2021 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Naomi Posted June 2, 2021 Author Share Posted June 2, 2021 (edited) Hi, I'm looking for a way to disable automatic order emails my customer receives when an order is shipped out on my website via developer backend custom coding. I've asked this question previously to see if it was possible with the existing Squarespace setup or adding a snippet of code but realize it is not possible. Now I'm looking for a developer who can make this happen on the back end... if it is even possible (I'm not a developer myself, just savvy enough to add in occasional copy-paste code to my website). The problem: Currently when orders are shipped they receive tracking information directly through ShipStation. The emails from Squarespace are sadly lacking, primarily due to the fact that they don't have the split-ship/multiple tracking number functionality. Often I need to ship multiple packages to a customer (a rolled print from one warehouse, a small box from another)... however Squarespace doesn't take into account multiple order information and just says the entire order is shipped. This is very frustrating for me and my customers. (I've discussed this issue at length with half a dozen people from support and also asked here about a setting solution there is no solution on the Squarespace side.) Anyways that brings me back to turning off these emails all-together, specifically the Order fulfilled email. I'm willing to pay someone to code something for me that will do this if it is even possible. Thanks! Edited June 2, 2021 by Naomi Beyondspace 1 Link to comment
paul2009 Posted June 2, 2021 Share Posted June 2, 2021 (edited) 59 minutes ago, Naomi said: I'm looking for a way to disable automatic order emails my customer receives when an order is shipped. I'm looking for a developer who can make this happen on the back end... if it is even possible. Hi Naomi I wish I could give you better news, but it is not possible to disable Order Fulfilled notifications on Squarespace - even as an experienced developer. The notifications are managed in an area of Squarespace that is only available to Squarespace's own engineers. Of course if you are manually marking orders as fulfilled in the Squarespace Orders panel, you can untick "Send Order Fulfilled Notification" to prevent an Order Fulfilled notification from being sent for that particular order, but this has to be done manually for each order. Edited June 2, 2021 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Beyondspace Posted November 12, 2021 Share Posted November 12, 2021 On 6/3/2021 at 1:01 AM, Naomi said: Hi, I'm looking for a way to disable automatic order emails my customer receives when an order is shipped out on my website via developer backend custom coding. I've asked this question previously to see if it was possible with the existing Squarespace setup or adding a snippet of code but realize it is not possible. Now I'm looking for a developer who can make this happen on the back end... if it is even possible (I'm not a developer myself, just savvy enough to add in occasional copy-paste code to my website). The problem: Currently when orders are shipped they receive tracking information directly through ShipStation. The emails from Squarespace are sadly lacking, primarily due to the fact that they don't have the split-ship/multiple tracking number functionality. Often I need to ship multiple packages to a customer (a rolled print from one warehouse, a small box from another)... however Squarespace doesn't take into account multiple order information and just says the entire order is shipped. This is very frustrating for me and my customers. (I've discussed this issue at length with half a dozen people from support and also asked here about a setting solution there is no solution on the Squarespace side.) Anyways that brings me back to turning off these emails all-together, specifically the Order fulfilled email. I'm willing to pay someone to code something for me that will do this if it is even possible. Thanks! I think you can use Shipstation webhook and Squarespace api to mark order fulfilled BeyondSpace - Squarespace Website Developer 🖼️ Lightbox Studio (Enable Pinch/Zoom on lightbox - Lightbox captions only mode) 🗓️ Delivery Date Picker (Squarespace Date picker form field) 💫 Gallery block 7.1 workaround 🥳 No-code customisations for Squarespace 🚀 Learn how to rank new pages on Google in 48 hours! If you find my answer useful, let's leave a like or upvote so others with the same issue can find their solution. Thank you! Link to comment
paul2009 Posted November 12, 2021 Share Posted November 12, 2021 41 minutes ago, bangank36 said: I think you can use Shipstation webhook and Squarespace api to mark order fulfilled Yes you can, but this doesn't turn off the "Order Fulfilled" emails. Squarespace will still send the "Order Fulfilled" email to the customer. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Hackgirl Posted December 11, 2021 Share Posted December 11, 2021 "of course if you are manually marking orders as fulfilled in the Squarespace Orders panel, you can untick "Send Order Fulfilled Notification" " How is this done???? I dont see any place to untick. Thanks! KimmyJoy 1 Link to comment
paul2009 Posted December 11, 2021 Share Posted December 11, 2021 8 minutes ago, Hackgirl said: How is this done???? I don't see any place to untick. Click on an order within Commerce > Orders. When the order details are shown, click MARK FULFILLED. In the window that opens you'll see a checkbox that you can uncheck. As I mentioned in my previous post, this has to be done manually for each order. If this post has helped you, please click a 'Like' or 'Thanks' icon below ⬇️ Hackgirl 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Hackgirl Posted December 11, 2021 Share Posted December 11, 2021 Now I dont seen any way to continue here. Link to comment
paul2009 Posted December 11, 2021 Share Posted December 11, 2021 I'm not sure I understand. Are you having difficulty exporting? The buttons should be below your screenshot. Hackgirl 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Hackgirl Posted December 11, 2021 Share Posted December 11, 2021 I hit save,,,, where is it saved to?? I dont see it. Thanks! Link to comment
paul2009 Posted December 11, 2021 Share Posted December 11, 2021 1 hour ago, Hackgirl said: where is it saved to? It will depend on your device. Usually it’s in your downloads folder. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Hackgirl Posted December 12, 2021 Share Posted December 12, 2021 I hit save,,,, where is it saved to?? I dont see it. Thanks! Link to comment
creedon Posted December 12, 2021 Share Posted December 12, 2021 3 hours ago, Hackgirl said: I hit save,,,, where is it saved to?? I dont see it. I can't say for sure for the particular feature but in most cases and export save as a file on your computer. Look in the place where files are usually downloaded when downloading from your web browser. Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
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