Summertee Posted January 3, 2021 Share Posted January 3, 2021 Hi, I tried to upload gifs on gallery. Each gif is less than 20MB. It seems to be able to upload on the gallery page but no icon image is shown and it doesn't load on the website. Here's the example below: Can someone please help me or let me know how to resolve this issue? p.s My gifs have to be 1080p as it's portfolio showcase. Appreciate the help!! Thanks!!! Summer Link to comment
paul2009 Posted January 3, 2021 Share Posted January 3, 2021 It's difficult to troubleshoot this further without access to the images, but you'll normally see these symptoms when an image does not meet Squarespace's image requirements and cannot be processed by the platform after upload. If it helps, the 20MB limit can be a red herring because large images, much smaller than 20MB, can fail to process due to their width or resolution. If you see the diagonal line after upload, and other standard images (max 2500px) are fine, then the images you are using may be unsuitable. For more assistance, consider contacting Squarespace Customer Care with details of the image(s). You can reach out to them here. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Summertee Posted January 4, 2021 Author Share Posted January 4, 2021 Hi sir, thanks for your prompt reply. I'll contact Squarespace to check out the issue. Thank you so much! Link to comment
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