kasandramurray Posted January 2, 2021 Share Posted January 2, 2021 Site URL: https://www.kasandramurray.com/shop/p/dnd-to-thine-own-self-be-true Hello, I have two products on my store. One product syncs the image when selecting the variant while the other does not sync the image when selecting the variant. Is this because the second item is a t-shirt and has two levels of variation (size and color)? Based on how the KB article writes about variants that shouldn't be the case. I have attached a screen shot of part of my product set up to show my variants have different images. I have seen other forums talk about plug ins, but I'm pretty sure I didn't install a plugin on my site and even if I did wouldn't it work across all products? Can someone shed some light on what is happening here? Page where changing the variant changes the image:https://www.kasandramurray.com/shop/p/apparel/dungeons-and-dragons-draw-string-bag Page where changing the variant does not change the image:https://www.kasandramurray.com/shop/p/dnd-to-thine-own-self-be-true Link to comment
paul2009 Posted January 2, 2021 Share Posted January 2, 2021 1 hour ago, kasandramurray said: I have two products on my store. One product syncs the image when selecting the variant while the other does not sync the image when selecting the variant. Is this because the second item is a t-shirt and has two levels of variation (size and color)? Yes. When a product has complex variants (more than one dropdown), a valid combination of variant options must be selected BEFORE the image will change. In other words, a visitor must select a size before the colour dropdown will have any effect. kasandramurray 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
kasandramurray Posted January 2, 2021 Author Share Posted January 2, 2021 1 hour ago, paul2009 said: Yes. When a product has complex variants (more than one dropdown), a valid combination of variant options must be selected BEFORE the image will change. In other words, a visitor must select a size before the colour dropdown will have any effect. Thank you for clarifying! By flipping the options to have the size first and then the color it will be more user friendly. 🙂 paul2009 1 Link to comment
C-bear Posted April 27, 2022 Share Posted April 27, 2022 I have the same problem but I want to keep the order of the current settings; choosing the colour first THEN choosing the size... how can I make this a possibility? The default colour is green but when I choose pink on the dropdown menu it won't change to pink and I feel like that will deter the customer. https://www.chloebthomas.com/shop/cherish Link to comment
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