mpierce486 Posted December 29, 2020 Share Posted December 29, 2020 Site URL: https://mindovermatterfit.com/ Hello, I am implementing the new Squarespace Member Areas, but have existing subscribers to my content through Memberspace. I am wondering if/how I can import those existing subscribers to my new Squarespace Member Areas. Thank you. BigJosh, Brandon84 and kridder 3 Link to comment
ward320ny Posted December 31, 2020 Share Posted December 31, 2020 👋 Hi Katie, Ward from MemberSpace here! Unfortunately, Member Areas doesn't have a migration service right now, so I believe that will have to be a manual process for your existing customers. We're sorry to hear you want to leave MemberSpace! Please visit our website ro review all MemberSpace complimentary services. If you don't mind, I would love to know more about the challenges you facing with MemberSpace right now and why did you decide to switch platforms. Hearing your feedback is very important to us and will help us improve! Let me know if I can help out with anything else!🙌 Thanks a lot Link to comment
AndyWilson23 Posted March 19, 2021 Share Posted March 19, 2021 Can you clarify - does this mean that if I already have an existing memebrship, I lose all of the data about them if I host on Squarespace? Link to comment
ward320ny Posted March 25, 2021 Share Posted March 25, 2021 Hi @AndyWilson23 If you already have an existing membership, you will have to do a 'manual migration' to your new Squarespace Member Areas. It doesn't mean you will lose their information, but you will have to ask all your members to subscribe back again to your site. You can't do this for them; they will have to do this themselves! Which is your current provider? How are you processing your payments? Link to comment
jsra Posted May 19, 2022 Share Posted May 19, 2022 We just started looking at the membership module in square space. I literally took 3 minutes of a chat to figure out it simply won't function for any pre existing membership base that has none synchronized renewal dates. I have 358 members that pay a yearly fee. All have different renewal dates. The would no be able to access the membership area until their renewal date. Oh wait I could refund them a pro rated amount at my cost and then insist they sign up new. Unacceptable. Link to comment
kridder Posted December 30, 2022 Share Posted December 30, 2022 Is there a solution for this yet? I am having the same issue. Link to comment
BeccaWood00 Posted January 31 Share Posted January 31 same issue here, we have pre-existing membership base and thought we could transfer them to squarespace. are we not able to manually add members and input correct renewal dates? Link to comment
Matts Posted May 16 Share Posted May 16 @ward320ny Yeah, not being able to import members, or at least convert email contacts to members, is a non-starter for me. Asking them to manually join again means that I might possibly loose some members. My plan is to have a free membership and so no one would even be charged. I understand if you are concerned about charging people without their consent but you should allow us to import the members and then send them an request to update payment info if that's part of it. Otherwise, I'm going to have to look someplace else for my website solution. Link to comment
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