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Domain Name Transfer issues

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Site URL: http://bergbuilding.com

I transferred a domain name from Network Solutions to Squarespace. It seems to be lost somewhere. Squarespace keeps telling me that the domain is still locked. I have an email from Network Solutions saying it was successfully transferred (see attached) to Tucows.com, a reseller. I have the Whois info (see attached) showing that the domain name is with Squarespace. My client has no live site and no access to emails. Squarespace keeps telling me that I need to contact my domain name holder and tell them to unlock the domain....we have been going around in circles for days. I just called Network Solutions to confirm that they no longer have the domain name and they confirmed that it has been transferred. 

Has anyone had a similar experience? If so, how was it solved? My client needs access to his email asap.

Thank you.

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