Not receiving email verification code

Site URL: https://luhmendarc.com

i have registered my domain at squarespace and set up a custom email adress with g suite: mail@...
i can send and receive emails with this address.
however, when i try to verify the email address when setting up a sender profile, squarespace says that the email with the verification code has been sent, but i don't receive any mail - don't find it in the spam or elsewhere...
anybody knows hot to solve this problem?
 

I have the same problem

oh, i found the solution - actually quite easy. i contacted the squarespace support and they found out that the email address hat been put on a block list. don't know why, but they just took it off and then it worked.
so writing to the support might be a solution :)

same problem

Site URL: https://oldwanderingsoul.com

I've tried so many times to verify my domain email to use email campaigns and I never receive the verification code. I'm receiving other emails to that account but for some reason not receiving this email. I've already sent a message to Squarespace but haven't heard back yet. Anyone have any advice?

Same problem! Anyone have any solutions here?

Contacted support about this today and they disconnected the chat. Not sure I want to stay with squarespace. 

This is happening to me as well. I have to send our email campaign out ASAP but there's zero help from square space. 

Have you found the answer to this? 

Another user said square space had blocked their email and they had to manually unblock them but I'm having trouble finding the chat button. I'm out of options and desperate for any advice. Who would think my to do list for ALL DAY was to figure out why square space can't send a verification code. This is so disappointing for entrepreneurs 

Any solution to this?

Reach out to support. At some point, somebody somewhere reported the URL as spam. Could be on social media or an email. This causes it to be blocked. I've ran into on my own domains in the past. They can remove it from the blocked list and you should be able to get the verification code.

Having the same issue right now with not recieving the verification code in my new business gmail account. How do I contact Squarespace to have them remove my email from the block list?? @iridescentmatters

I have been having the same problem and it is extremely frustrating. I can send emails and I can recieve emails but I cannot recieve the verification code from squarespace. Has anyone found a solution to this?? Where do I email support at?? I tried reaching out to customercare@squarespace.com and was notified that their support email is no longer active. 

12 hours ago, J3MediaGroup said:

Where do I email support at?

If you are having difficulties contacting Squarespace, please read how to contact Squarespace and see if this helps.

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