kennedyc Posted December 20, 2020 Share Posted December 20, 2020 Anyone having problems with instagram images in insta blocks not showing the captions (descriptions from instagram? Tried all 4 types and none are showing the descriptions (images are fine, and they have descriptions in instagram thanks! Link to comment
tuanphan Posted December 22, 2020 Share Posted December 22, 2020 Instagram block supports caption? Can you share link to page where you inserted Instagram? You can also use this free tool to show Instagram feed, with more style. kennedyc 1 Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
kennedyc Posted January 5, 2021 Author Share Posted January 5, 2021 On 12/22/2020 at 2:18 AM, tuanphan said: Instagram block supports caption? Can you share link to page where you inserted Instagram? You can also use this free tool to show Instagram feed, with more style. thank you, that's just what I need! Link to comment
kennedyc Posted January 7, 2021 Author Share Posted January 7, 2021 On 1/5/2021 at 3:51 PM, kennedyc said: thank you, that's just what I need! Ive used the Elfsight Plugin - thanks for the tip - works fine in Safari and Chrome- but not in Firefox - also have the same problem with iframe embeds on the same site. Is there a Firefox trick that I need to know to get them to work? Here's the Insta page: https://helix-bell-pr3e.squarespace.com/new-page pw: Elv13 thanks for any feedback! Link to comment
tuanphan Posted January 10, 2021 Share Posted January 10, 2021 On 1/8/2021 at 3:32 AM, kennedyc said: Ive used the Elfsight Plugin - thanks for the tip - works fine in Safari and Chrome- but not in Firefox - also have the same problem with iframe embeds on the same site. Is there a Firefox trick that I need to know to get them to work? Here's the Insta page: https://helix-bell-pr3e.squarespace.com/new-page pw: Elv13 thanks for any feedback! Hi. Try contacting @Elfsight support first, If they can't help, let me know. I will take a look Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message How to: Setup Password & Share url - Insert Custom CSS - Page Header - Upload Custom Font - Upload File - Find Block ID - Contact Customer Care Link to comment
Elfsight Posted January 11, 2021 Share Posted January 11, 2021 @kennedyc Hi! Our apologies for such a long wait! Thanks for using our Instagram plugin! As for the issue with Firefox, we have checked your site and came to the conclusion that the problem may be as follows: a secure connection mode is enabled in your browser settings, which can block the display of some elements, including Elfsight widgets. Please try to open your website in Firefox in incognito mode - there shouldn't be any problems. If you still have any difficulties with the widget, please contact our Support Team, we'll be happy to help you! Best regards, Elfsight Team Link to comment
kennedyc Posted January 11, 2021 Author Share Posted January 11, 2021 hi there Elfsight, I've put it on another live page: https://shop.boltonhospice.org.uk/test-page Tried in a private browser and it still isnt showing. I think Firefox default security settings may be blocking the js? Could you take another look? many thanks Link to comment
Elfsight Posted January 11, 2021 Share Posted January 11, 2021 @kennedyc Could you please disable the default Firefox settings? You should be good then. Please, write if it helps or not. We'll help you if the issue is still here. Link to comment
kennedyc Posted January 11, 2021 Author Share Posted January 11, 2021 hi there, Yes I tried that, didn't help - so far I've asked 6 people to test that page in Firefox - 4 couldn't see it...if the problem is that the default settings don't allow the plugin to work then unfortunately we won't be able to use the plugin. Could it be some javascript issue? thanks for your help! 🙂 Link to comment
Elfsight Posted January 11, 2021 Share Posted January 11, 2021 @kennedyc We're so sorry you still have the issue, however we'll do our best to fix everything for you! Please, contact our Support Team here - https://help.elfsight.com/ Our support specialists and developers will take a closer look at your problem and find the best solution for use-case. Regards, Elfsight tuanphan 1 Link to comment
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