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Instagram blocks not showing captions (descriptions)


kennedyc

Question

Anyone having problems with instagram images in insta blocks not showing the captions (descriptions from instagram? Tried all 4 types and none are showing the descriptions (images are fine, and they have descriptions in instagram

 

thanks!

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Instagram block supports caption? Can you share link to page where you inserted Instagram? You can also use this free tool to show Instagram feed, with more style.

@kennedyc We're so sorry you still have the issue, however we'll do our best to fix everything for you! Please, contact our Support Team here - https://help.elfsight.com/   Our support special

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Instagram block supports caption? Can you share link to page where you inserted Instagram?

You can also use this free tool to show Instagram feed, with more style.

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On 12/22/2020 at 2:18 AM, tuanphan said:

Instagram block supports caption? Can you share link to page where you inserted Instagram?

You can also use this free tool to show Instagram feed, with more style.

thank you, that's just what I need!

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On 1/5/2021 at 3:51 PM, kennedyc said:

thank you, that's just what I need!

Ive used the Elfsight Plugin - thanks for the tip - works fine in Safari and Chrome- but not in Firefox - also have the same problem with iframe embeds on the same site. Is there a Firefox trick that I need to know to get them to work?

Here's the Insta page: https://helix-bell-pr3e.squarespace.com/new-page

pw: Elv13

thanks for any feedback!

 

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On 1/8/2021 at 3:32 AM, kennedyc said:

Ive used the Elfsight Plugin - thanks for the tip - works fine in Safari and Chrome- but not in Firefox - also have the same problem with iframe embeds on the same site. Is there a Firefox trick that I need to know to get them to work?

Here's the Insta page: https://helix-bell-pr3e.squarespace.com/new-page

pw: Elv13

thanks for any feedback!

 

Hi. Try contacting @Elfsight support first, If they can't help, let me know. I will take a look

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@kennedyc

Hi! 
Our apologies for such a long wait! 

Thanks for using our Instagram plugin! As for the issue with Firefox, we have checked your site and came to the conclusion that the problem may be as follows: a secure connection mode is enabled in your browser settings, which can block the display of some elements, including Elfsight widgets. Please try to open your website in Firefox in incognito mode - there shouldn't be any problems. 

If you still have any difficulties with the widget, please contact our Support Team, we'll be happy to help you! 

Best regards,
Elfsight Team

image (11).png

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hi there,

Yes I tried that, didn't help - so far I've asked 6 people to test that page in Firefox - 4 couldn't see it...if the problem is that the default settings don't allow the plugin to work then unfortunately we won't be able to use the plugin. Could it be some  javascript issue?

thanks for your help! 🙂

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