Jump to content

How do I modify a customer's shipping address in their order?

Recommended Posts

  • Replies 2
  • Views 2.7k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

44 minutes ago, subliminalsf said:

Is there a way to modify the shipping address for an order after a customer has made it?


No, there isn’t.

This is a concern, not just because of the practical issue of sending goods to the wrong address, but also because we cannot fulfill our obligations under data protection legislation, regarding the accuracy of customer data that we collect. 

I’ve already raised this concern with Squarespace’s Trust and Safety team and am waiting to hear back. I recommend that you also raise a ticket with Squarespace Customer Care mentioning the same data protection issue, as it will help to raise visibility of this important issue. 

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

Link to comment
  • 1 year later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.