Paypal checkout temporarily NOT working - error appearing for clients saying "Things do not appear to be working at the moment" or it takes them back to the Squarespace screen and asks to enter an US state

Site URL: https://www.createwithtarot.com/readings

Hi,

Clients having issues with completing the checkout.  My USA clients when clicking on the Pay with PayPal button and entering all the info get redirected to the secure.squarespace.com page and are asked to enter an US state, but after they do, nothing else happens, and they are stuck on that step.

My clients from other countries get the error message "Things do not appear to be working at the moment".

I tried to deactivate the PayPal payment option and reactivate it again, but nothing has changed. Clients are getting the same errors. I also checked my PayPal, and on their end everything is setup correctly.

Not sure what else to do.

Will appreciate any input with this.

Thank you! 

10 hours ago, ElenaC said:

Site URL: https://www.createwithtarot.com/readings

Hi,

Clients having issues with completing the checkout.  My USA clients when clicking on the Pay with PayPal button and entering all the info get redirected to the secure.squarespace.com page and are asked to enter an US state, but after they do, nothing else happens, and they are stuck on that step.

My clients from other countries get the error message "Things do not appear to be working at the moment".

I tried to deactivate the PayPal payment option and reactivate it again, but nothing has changed. Clients are getting the same errors. I also checked my PayPal, and on their end everything is setup correctly.

Not sure what else to do.

Will appreciate any input with this.

Thank you! 

Hello! Try and see if this page helps you fix some of the issues you are having. If things are still not working, please let me know 🙂. Thanks!

the link:https://www.paypal-community.com/t5/PayPal-Payments-Standard/quot-Things-don-t-appear-to-be-working-at-the-moment-Please-try/td-p/1199481/page/2

Or try this link:https://www.paypal.com/us/smarthelp/article/ts2067

Hi inunzi,

Thank you for sending the articles.

If this is what's causing the issue, then unfortunately this is on the developer side of things and they will have to change the coding on their back end. I tried to email the Squarespace customer support team, and none have been helpful so far.

I'll keep trying though. Thank you for the resource!!!

On 12/8/2020 at 9:41 AM, ElenaC said:

Hi inunzi,

Thank you for sending the articles.

If this is what's causing the issue, then unfortunately this is on the developer side of things and they will have to change the coding on their back end. I tried to email the Squarespace customer support team, and none have been helpful so far.

I'll keep trying though. Thank you for the resource!!!

No problem !🙂👍. Just let me know if you need help with anything