Feedback Suggestion: allow default shipping country to be changed.

Hi, 

I'm from the UK, Squarespace seems to get getting pretty big outside of the US. Currently when (UK) Customers go to our checkout page they get greeted with a hefty looking shipping charge. However, this shipping charge is for international shipping as the system has the default country destination set as USA. Our shipping within the UK is free and people seeing the shipping charge straight away on the checkout page is likely to be a real put off and therefore loss of sale (even though they have not yet put in their address). 

REQUEST: Please can Squarespace allow the change of the Default Shipping Country (and maybe shipping type if possible) to be changed. This will make a huge difference.

Many Thanks

Sean 

The Earthen Age

7 minutes ago, SeanBA said:

Please can Squarespace allow the change of the Default Shipping Country (and maybe shipping type if possible) to be changed.

Hi Sean

You can already set the default shipping country. You'll find the setting in Commerce > Checkout:

Let me know if this doesn't work for you.

-Paul

   If a post helps you, please click a "Like" option below  ↘️

Amazing it worked thanks! I did ask Customer service and they said you couldn't yet! Must be on an off day. 

Thanks again Paul 😃

Hi @SeanBA, 

Just would like to take this opportunity to clarify that for any feature requests that you would like to be logged in the future, contacting our Customer Support team would be the best approach. As per point 6 of the forum guidelines we don't track feature requests in this forum. 

Thanks!

Hi there!

I am encountering a similar problem.

Based in the UK, changed the shipping location in checkout settings but the website doesn't update and customers aren't able to go beyond the address field to complete the purchase.

How to remedy this pleasE?

Many thanks, Lea

1 minute ago, LeaSednaoui said:

Based in the UK, changed the shipping location in checkout settings but the website doesn't update

Please provide a link to your site. Also, did you refresh the site in your browser after making the change? 

2 hours ago, paul2009 said:

Please provide a link to your site. Also, did you refresh the site in your browser after making the change? 

Hello! THanks for your reply.
Site is chew-choose.com

yes deleted all hsitory, cookies, and refreshed, logged in / out several times.

Back end updates show "UK" but front end doesn't update.

Let me know and thanks for your help!!! Lea

16 minutes ago, paul2009 said:

Hi @LeaSednaoui

Thanks for the link. Your site doesn't appear to have any Shipping Zones configured for the UK, which is why it may be defaulting to United States.

You'll need to go into Settings > Shipping then click ADD SHIPPING OPTION and create some options where the Shipping Zone is set to United Kingdom. If you have already added some Shipping Options, you may have accidentally set the Shipping Zone to United States.

See Creating shipping zones for more detailed guidance, or post back.

Did this help? Please give feedback by clicking an icon below  ⬇️

Hi @paul2009 thanks so much, it worked!! Lea