Jump to content

Feedback Suggestion: allow default shipping country to be changed.

Go to solution Solved by paul2009,

Recommended Posts

Hi, 

I'm from the UK, Squarespace seems to get getting pretty big outside of the US. Currently when (UK) Customers go to our checkout page they get greeted with a hefty looking shipping charge. However, this shipping charge is for international shipping as the system has the default country destination set as USA. Our shipping within the UK is free and people seeing the shipping charge straight away on the checkout page is likely to be a real put off and therefore loss of sale (even though they have not yet put in their address). 

REQUEST: Please can Squarespace allow the change of the Default Shipping Country (and maybe shipping type if possible) to be changed. This will make a huge difference.

 

Many Thanks

Sean 

The Earthen Age

Link to comment
7 minutes ago, SeanBA said:

Please can Squarespace allow the change of the Default Shipping Country (and maybe shipping type if possible) to be changed.

Hi Sean

You can already set the default shipping country. You'll find the setting in Commerce > Checkout:

default-country-checkout.thumb.png.97f2f9a12f339570d71ce70ec8ff49e3.png

 

Let me know if this doesn't work for you.

-Paul

   If a post helps you, please click a "Like" option below  ↘️

About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

Link to comment
  • 5 months later...
  • 2 years later...
1 minute ago, LeaSednaoui said:

Based in the UK, changed the shipping location in checkout settings but the website doesn't update

Please provide a link to your site. Also, did you refresh the site in your browser after making the change? 

About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

Link to comment
2 hours ago, paul2009 said:

Please provide a link to your site. Also, did you refresh the site in your browser after making the change? 

Hello! THanks for your reply.
Site is chew-choose.com

yes deleted all hsitory, cookies, and refreshed, logged in / out several times.

Back end updates show "UK" but front end doesn't update.

Let me know and thanks for your help!!! Lea

Link to comment
  • Solution
59 minutes ago, LeaSednaoui said:

Site is chew-choose.com

Hi @LeaSednaoui

Thanks for the link. Your site doesn't appear to have any Shipping Zones configured for the UK, which is why it may be defaulting to United States.

You'll need to go into Settings > Shipping then click ADD SHIPPING OPTION and create some options where the Shipping Zone is set to United Kingdom. If you have already added some Shipping Options, you may have accidentally set the Shipping Zone to United States.

See Creating shipping zones for more detailed guidance, or post back.

Did this help? Please give feedback by clicking an icon below  ⬇️

About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

Link to comment
16 minutes ago, paul2009 said:

Hi @LeaSednaoui

Thanks for the link. Your site doesn't appear to have any Shipping Zones configured for the UK, which is why it may be defaulting to United States.

You'll need to go into Settings > Shipping then click ADD SHIPPING OPTION and create some options where the Shipping Zone is set to United Kingdom. If you have already added some Shipping Options, you may have accidentally set the Shipping Zone to United States.

See Creating shipping zones for more detailed guidance, or post back.

Did this help? Please give feedback by clicking an icon below  ⬇️

Hi @paul2009 thanks so much, it worked!! Lea

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.