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Unable to process payment error message


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This usually indicates an issue with your Stripe or PayPal connection.

To check this:

  • Ensure your Stripe account is verified, or Contact Stripe directly to ensure your account is fully set up.
  • Refresh your connection by disconnecting and reconnecting Stripe (keep in mind, this may interrupt your active subscriptions).
  • If you use PayPal, disconnect and reconnect your account or contact PayPal directly.

If none of these fix your issue, I recommend that you contact Squarespace Customer Care. You can reach out to them here. At this time of day, they offer a live chat feature.

Hi, I'm Paul, founder of SF Digitalbuilding the features that Squarespace didn't include.
I value honesty, integrity, transparency and respect. Links in my posts may refer to SF Digital products or may be affiliate links.
Squarespace. I've been a loyal and enthusiastic supporter of the platform since 2007. 

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