nicolamcdonagh Posted November 25, 2020 Share Posted November 25, 2020 Site URL: https://www.stmaryscathedral.co.uk My customers are getting the error message Unable to process payment when they enter their credit card details to make a purchase on my site, I would be very grateful if someone could help me fix this. Many thanks Nicola Link to comment
Solution paul2009 Posted November 25, 2020 Solution Share Posted November 25, 2020 This usually indicates an issue with your Stripe or PayPal connection. To check this: Ensure your Stripe account is verified, or Contact Stripe directly to ensure your account is fully set up. Refresh your connection by disconnecting and reconnecting Stripe (keep in mind, this may interrupt your active subscriptions). If you use PayPal, disconnect and reconnect your account or contact PayPal directly. If none of these fix your issue, I recommend that you contact Squarespace Customer Care. You can reach out to them here. At this time of day, they offer a live chat feature. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
nicolamcdonagh Posted November 25, 2020 Author Share Posted November 25, 2020 thanks so much, Paul, we'll give this a try Nicola Link to comment
DrIanMessenger Posted June 5, 2022 Share Posted June 5, 2022 I have the same problem, how did you resolve it? Link to comment
paul2009 Posted June 5, 2022 Share Posted June 5, 2022 5 minutes ago, DrIanMessenger said: I have the same problem If you have followed the steps in the answer above and you are still experiencing issues, I recommend that you contact Squarespace Customer Care as we are unable to resolve technical issues. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
marinedequenetain Posted January 6, 2023 Share Posted January 6, 2023 Hello! I am trying to settle my commerce. But when I try to purchase one of my product to be sure that everything is working well before showing the platform to my clients I encounter a problem. This what I can read when I make a payment : Unable to process payment. Please could you help me fix this issue. Many many thanks in advance! best, Marine Link to comment
paul2009 Posted January 6, 2023 Share Posted January 6, 2023 47 minutes ago, marinedequenetain said: This what I can read when I make a payment : Unable to process payment. Please see the answer above. About me: I've been a SQSP User for 18 yrs. I was invited to join the Circle when it launched in 2016. I have been a Circle Leader since 2017. I don't work for Squarespace. I value honesty, transparency, diversity and good design ♥. Work: I founded and run SF.DIGITAL, building Squarespace Extensions to supercharge your commerce website. Content: Views and opinions are my own. Links in my posts may refer to SF.DIGITAL products or may be affiliate links. Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee is optional. Link to comment
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