nicolamcdonagh 2 Share Posted November 25, 2020 Site URL: https://www.stmaryscathedral.co.uk My customers are getting the error message Unable to process payment when they enter their credit card details to make a purchase on my site, I would be very grateful if someone could help me fix this. Many thanks Nicola Link to post
paul2009 29,906 Share Posted November 25, 2020 This usually indicates an issue with your Stripe or PayPal connection. To check this: Ensure your Stripe account is verified, or Contact Stripe directly to ensure your account is fully set up. Refresh your connection by disconnecting and reconnecting Stripe (keep in mind, this may interrupt your active subscriptions). If you use PayPal, disconnect and reconnect your account or contact PayPal directly. If none of these fix your issue, I recommend that you contact Squarespace Customer Care. You can reach out to them here. At this time of day, they offer a live chat feature. Hi, I'm Paul, founder of SF Digital, building the features that Squarespace didn't include™, including a range of Squarespace extensions.I value honesty, integrity, transparency and respect.Links in my posts may refer to SF Digital products or may be affiliate links. Link to post
nicolamcdonagh 2 Author Share Posted November 25, 2020 thanks so much, Paul, we'll give this a try Nicola Link to post
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