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Unable to process payment error message

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This usually indicates an issue with your Stripe or PayPal connection.

To check this:

  • Ensure your Stripe account is verified, or Contact Stripe directly to ensure your account is fully set up.
  • Refresh your connection by disconnecting and reconnecting Stripe (keep in mind, this may interrupt your active subscriptions).
  • If you use PayPal, disconnect and reconnect your account or contact PayPal directly.

If none of these fix your issue, I recommend that you contact Squarespace Customer Care. You can reach out to them here. At this time of day, they offer a live chat feature.
 

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

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  • 1 year later...
5 minutes ago, DrIanMessenger said:

I have the same problem

If you have followed the steps in the answer above and you are still experiencing issues, I recommend that you contact Squarespace Customer Care as we are unable to resolve technical issues.

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

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  • 7 months later...

Hello!

I am trying to settle my commerce.

But when I try to purchase one of my product to be sure that everything is working well before showing the platform to my clients I encounter a problem.

This what I can read when I make a payment Unable to process payment.  

Please could you help me fix this issue.

Many many thanks in advance!

best,

 

Marine

Capture d’écran 2023-01-06 à 11.38.36.png

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47 minutes ago, marinedequenetain said:

This what I can read when I make a payment : Unable to process payment.

Please see the answer above.

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

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