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Unable to process payment error message


nicolamcdonagh

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This usually indicates an issue with your Stripe or PayPal connection.

To check this:

  • Ensure your Stripe account is verified, or Contact Stripe directly to ensure your account is fully set up.
  • Refresh your connection by disconnecting and reconnecting Stripe (keep in mind, this may interrupt your active subscriptions).
  • If you use PayPal, disconnect and reconnect your account or contact PayPal directly.

If none of these fix your issue, I recommend that you contact Squarespace Customer Care. You can reach out to them here. At this time of day, they offer a live chat feature.
 

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