Jump to content

Unable to process payment error message

By nicolamcdonagh, in Commerce

Go to solution Solved by paul2009,

Recommended Posts

  • Replies 6
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Posted Images

  • Solution
paul2009 Level 17

paul2009

Posted
  • Solution
Posted

This usually indicates an issue with your Stripe or PayPal connection.

To check this:

  • Ensure your Stripe account is verified, or Contact Stripe directly to ensure your account is fully set up.
  • Refresh your connection by disconnecting and reconnecting Stripe (keep in mind, this may interrupt your active subscriptions).
  • If you use PayPal, disconnect and reconnect your account or contact PayPal directly.

If none of these fix your issue, I recommend that you contact Squarespace Customer Care. You can reach out to them here. At this time of day, they offer a live chat feature.
 

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment
  • 1 year later...
paul2009 Level 17

paul2009

Posted
Posted
5 minutes ago, DrIanMessenger said:

I have the same problem

If you have followed the steps in the answer above and you are still experiencing issues, I recommend that you contact Squarespace Customer Care as we are unable to resolve technical issues.

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment
  • 7 months later...
marinedequenetain Level 1

marinedequenetain

Posted
Posted

Hello!

I am trying to settle my commerce.

But when I try to purchase one of my product to be sure that everything is working well before showing the platform to my clients I encounter a problem.

This what I can read when I make a payment : Unable to process payment.  

Please could you help me fix this issue.

Many many thanks in advance!

best,

 

Marine

Capture d’écran 2023-01-06 à 11.38.36.png

Link to comment
paul2009 Level 17

paul2009

Posted
Posted
47 minutes ago, marinedequenetain said:

This what I can read when I make a payment : Unable to process payment.

Please see the answer above.

About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!
If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.
Improve your online store with our extensions.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Sign Up / Login
Go to topic listing

News

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Upcoming Webinars →

Hire a Designer

Stand out online with the help of an experienced designer or developer.

Get Matched →

Support

Community

Developers

Resources