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New newsletter subscriber stopped to be added to Mailchimp audience


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Site URL: http://nandanewyork.com


I have linked the newsletter signup form on my website to my mailchimp audience. It has been working without a problem but suddenly a new subscriber is not added to the mailchimp audience since last week. How can I solve this problem?

Is it normal to take more than 4 days to reflect the new contact in the mailchimp list?

Thank you! 

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Hey @chapple

That might be due to an issue with the connection. Squarespace has a great help guide with some troubleshtooting steps, which might be a good starting point:

Troubleshooting Mailchimp issues - Errors in submission information

For any further questions you might have, please contact Squarespace Customer Support. They will be more than happy to offer personalized assistance.  

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