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How to manage/remove images uploaded to the site?


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On 2/28/2021 at 11:33 PM, jennifer.sailtrim said:

Dear Squarespace Developement Team,

For the love of all things web design - PLEASE rectify the image/media file management for BOTH designers who help SELL your service and for those who manage their own sites.  We have other options and while I have helped sell to and set up small business websites via Squarespace - this past week I was in a situation where I could have really leveraged Squarespace to a room of emerging artist learning how to build their own websites, and because image/media file management is SO crucial and can be a HUGE time suck to contend with - preventing artist from making art because they are wasting precious hours trying to organize their web presence - I DID NOT recommend Squarespace. Instead, WixPix became the recommended website host to about 1,500 students in this business course... They have a file management system on the backend of their platform... The fact this has not been addressed in my time as a customer baffles me. There are a lot of important devevlopments and very grateful for the ones made around eCommerce, but even for eCommerce image file management is CRUCIAL. It's literally dreadful when a client needs a 100+ product images updated and REQUIRE somehow removing the outdated images so they don't confuse the customer.

This should be addressed, must be a top level feature, and if you don't have the people on your team capable of making it possible - hire someone who can.

Thank you.

Couldn't agree more, it's ludicrous that in 2021 you can't manage or download your files. Total joke!

Please @Squarespace Guru help! 

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I can see that the image search option seems to have changed a bit since yesterday, looks new and I was super excited to see if you can simply delete images but it still appears to not have that feature, seems super odd to have provided that area a design refresh and leave out a widely requested item such as deleting image?......I feel like when you click on the 3 dots to the right, instead of image info, it would be great to be able to rename, duplicate and/or delete an image.

Screen Shot 2021-03-11 at 11.37.38 AM.png

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On 3/11/2021 at 4:39 PM, studiolinear said:

I can see that the image search option seems to have changed a bit since yesterday, looks new and I was super excited to see if you can simply delete images but it still appears to not have that feature, seems super odd to have provided that area a design refresh and leave out a widely requested item such as deleting image?......I feel like when you click on the 3 dots to the right, instead of image info, it would be great to be able to rename, duplicate and/or delete an image.

Screen Shot 2021-03-11 at 11.37.38 AM.png

 

Also, the option to add multiple images and to add to a gallery section. At the moment you can only ass 1 photo at the time.

Second, the option to change  the file name (alt text) to improve  SEO. at the moment you can only change  the description of the image, not the file name. This is super important for SEO optimisation.

I hope you will add this to your update 

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  • 2 weeks later...

I'm following this thread too and am surprised it hasn't been addressed yet. I haven't read through all of the posts so I may be bringing up a redundant point, but my hope is to strengthen the argument for improving the asset management on Squarespace websites.

I am a freelance designer whose entire web design service offering is based on selling Squarespace websites for their ease of updating once I hand the websites off to my clients. When I design a website, I design, upload and test many iterations of the same images / graphics, meaning there are a handful of similar looking images in the media library once I finally land on the best one.

This becomes an issue when I finally hand off the website to my client. If they ever need to make an update in the future or swap out the proper images, it makes this process more difficult for them, as they have to wade through many similar looking image files and may select the wrong file in the process.

Allowing me the option to delete these incorrect image assets and organizing the library prior to handing off the website to my client will ensure a better website design long-term. This helps make both myself and Squarespace look better by ensuring quality graphics are always being used. 

 

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Even though I loved the templates, I would have never selected Squarespace knowing that I cannot manage and delete my own photos. I would transfer my site right now, if it weren't for the 60 day lock. I'm in a art business class with almost 1000 students. I will post this fact everywhere so the other artists, creatives, designers, etc., will know.

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  • 2 weeks later...
  • 4 weeks later...
Posted (edited)

I couldn't agree with this more.  Extremely frustrating. 

I did find this support info which may help (though it's definitely not substitute for having user ability to manage by any means), but hope it helps!  According to this support info, images DO finally get deleted in time (between 8-38 days) apparently, but in an urgent situation you an send an email for SS for assistance in getting them deleted sooner: https://support.squarespace.com/hc/en-us/articles/205812748-Image-and-file-URLs-in-Squarespace

However, Squarespace, PLEASE give the ability to manage this on the user end.

Edited by kbrown
just rephrasing for clarity
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  • 2 weeks later...
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  • 2 weeks later...

I also need the ability to delete images. 

I initially uploaded all my portfolio photos as high resolution images  - but the large files make the website too slow. I need to replace all images with lower res ones for faster page display. But I cant delete the first set of images. I'm going to have to sort through TWO of every image each time I want to select an image. 

Edited by FG1
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Squarespace has been around for years -- how could this huge issue still exist? Never would have switched from Wordpress and spent hours working on site if I had known this. What would it take form them to actually address this? I have hundreds of photos to take out. What a huge problem that would be easy to fix. It makes me wonder if Squarespace is this unresponsive about everything...? Does anyone have any hacks, tricks, workarounds to fix this? I'd even empty out the whole site and start with install again because I'd load the site up differently.

Edited by XpatAdventures
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  • 2 weeks later...

There is a huge misconception of how squarespace hosts image files, it is not like hosting them on dropbox or google drive or any image hosting service, I suggest you read this to learn more as to why you cannot manage them yourself the typical way:

https://support.squarespace.com/hc/en-us/articles/205812748-Image-and-file-URLs-in-Squarespace

 

Edited by myrandomviews
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On 8/5/2021 at 7:11 PM, myrandomviews said:

There is a huge misconception of how squarespace hosts image files, it is not like hosting them on dropbox or google drive or any image hosting service, I suggest you read this to learn more as to why you cannot manage them yourself the typical way:

https://support.squarespace.com/hc/en-us/articles/205812748-Image-and-file-URLs-in-Squarespace

 

Okay, but that needs fixed.

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I prefer to host my own images with my own easy to manage image software, not host them on squarespace. If I delete one from a websit blog post or out of a gallery it will eventually be deleted off their servers. I can upload as many as I want as long as an individual image is 20mg or less in size. I don't have to delete one out of a "library" in order to post another one like with some other website hosting services I have used, and the picture will size itself depending on the device it is being viewed on. It has worked well for me for six years now. 

Edited by myrandomviews
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  • 3 weeks later...
On 8/4/2021 at 12:21 PM, JudeG said:

You'd think it would be in their best interest not to have millions of redundant images on their servers no?
 

I suspect that the bean counters decided it would be WAY cheaper to store a few hundred gigabytes of useless images than it would be to hire and support the coders needed to solve the problem.  After all, how many users have quit using Squarespace because of the issue?  My guess would be vanishingly few.  I may not like the outcome, but neither can I really fault their conclusion.  If I was running Squarespace, I'd likely make the same call.

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  • 3 weeks later...

@tuanphan Any info when this issue can be resolved. 

Like many other SS users I would like to remove images from my library, as I uploaded many similar ones as I could not see how this would look like before uploading them. 

So, being able to clean my library would be needed for future work. 

Thank you for any information. 

Best, 

Kora 

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