Sameuls 1 Share Posted October 30, 2020 Site URL: https://exposition-edf-renouvelables.squarespace.com/ Hello everyone, I'm seeing an issue since using the Portfolio feature in a Squarespace 7.1 site. The image on one of my projects disappears very regularly, almost every day. Not always for both projects, sometimes it's one, sometimes it's the other. I upload the images again each time, I also change them to be sure it is not due to the file, but the problem still persists. Have you noticed the same problem at home? Is Squarespace fixing it? kalevi 1 Link to post
ShortAngryViking 3 Share Posted November 2, 2020 following, have same issue Still angry, just a little older Link to post
GraphicsOneDesign 57 Share Posted November 17, 2020 Yes... I just moved my 6 year old site on 7.0 with everything on it... to 7.1 and so disappointed because the photos that are suppose to be the FEATURE of my portfolio keep disappearing. I have reloaded them continually over the past three weeks, probably twice daily. Now I have launched, already sold a client on this approach and two hours later... one is missing on my site, the photo in the portfolio. I have reloaded the image and it shows there, but it is not there when you view it. Below is the latest... the last choice is 'Studio' and now it is gone. Usually when it is gone, it is gone on the back side too. But I have the photo reloaded and it is showing there but it is not showing it functioning. ANY hope of this being repaired anytime soon now that I moved my site to the "WONDERFUL 7.1" and totally woeful that I did. I cannot recommend this to clients. Link to post
dunncreative 1 Share Posted November 24, 2020 Also experiencing this issue with the thumbnail/feature image disappearing after every time I update a portfolio page, and am very disappointed this has not been fixed or addressed by Squarespace. :( Link to post
OD_forum 0 Share Posted December 1, 2020 Commenting so this issue gets steam... also experiencing this. Link to post
sencha 0 Share Posted December 9, 2020 Hi, just chiming in that I am also experiencing this issue. Has anyone found a permanent fix? The latest disappearance has happened only two hours after the last upload. Since this is my homepage it is a difficult situation to send my portfolio out if cover images may disappear at random. Please, can we get a response from the team on this issue? Link to post
AlexBog 0 Share Posted December 9, 2020 Same here. Portfolio images disappear more than any other image on the website. Please fix this. I don't want to check the entirety of my website every single day to make sure that half of the content hasn't gone walkabout. Link to post
ethanproia 0 Share Posted December 9, 2020 Also experiencing this. Seems to happen any time I make an edit to the portfolio entry... Link to post
alissalsexon 1 Share Posted January 8 Does anyone have a fix here yet? It just happened to a new site I built - been uploading the picture again and again and it just disappears after a day. kalevi 1 Link to post
SaraGowow 0 Share Posted January 11 Same issue here! Everytime I edit a project and hit the "Done" button, the thumbnail picture goes away 🤷♀️ Link to post
teddythefluffy 0 Share Posted January 12 Same issue and this is annoying! I've reached out to squarespace a few months ago, and I don't think they're still not prioritizing this issue. Please fix it for us! Link to post
SPEAR71 0 Share Posted January 19 (edited) I am having the same issue. I have just rebuilt my website using a 7.1 template. One, two, or all three of the index images on my homepage randomly vanish, almost daily. The first complaint about this issue was on October 30th; Squarespace has been aware of this issue for well over two months and not fixed it? This is unacceptable. Edited January 19 by SPEAR71 added content Link to post
GraphicsOneDesign 57 Share Posted January 19 (edited) UPDATE: I have been successfully using portfolios on clients sites the past months and have not had ANY issues thus far... wanted to update this remark. They must have made some adjustment. Original: This has been reported over the past MANY months. I built my site last fall and it was happening then. You can see I posted in NOV 2020. I am preparing to remove the portfolio from my site because of its inability to actually work. I have one client on it and they are NOT happy with it. Any ideas are still welcome. Edited April 5 by GraphicsOneDesign Link to post
the_art_flirt 0 Share Posted January 20 This just happened to me in my not launched 7.1 site. I've been building it out over the last couple weeks. How has squarespace not addressed the issue yet? I'm nearly ready to launch, and switch my domain over, but am a little worried now. Link to post
GraphicsOneDesign 57 Share Posted April 5 I have been successfully using them in client sites with out a problem in the past few months. I am believing they adjusted things and resolved the issue. Link to post
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