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SSL Certificate Processing - Time / Troubleshooting

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Site URL: https://www.mertonlawyers.com.au

Hi Guys, 

We have recently connected an external domain: https://www.mertonlawyers.com.au to our site: https://mushroom-rabbit-ff8k.squarespace.com

All the DNS settings are showing as green and connected however we can't view the live site - I believe because we are waiting for the SSL certificate. 

The SSL status is showing as processing and I have read that this can take up to 72 hours (it has been approx 24) however I wanted to confirm this is just a matter of waiting and that there are no other issues. Is there any way to be sure of this? 

I'm wondering if its possible that this is an issue with an old conflicting SSL certificate from and older Wordpress site? However I'm not sure if this would show up as a red error in the DNS records.

I have used https://www.sslshopper.com/ssl-checker.html but the results are a bit too technical for me. 

Any feedback greatly appreciated. Thanks! 

 

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I am so unimpressed with Squarespace. It has taken longer than any other domain transfer, still is not working (causing us to lose business and alarming customers who now believe we have been "hacked" and are panic messaging wondering if their information is compromised). The 24/7 service promised is a joke - sending an email is not immediate service. 

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  • 2 months later...
36 minutes ago, MattGillman said:

Does Squarespace have to manually implement the SSL certificate?

No. The certificates are generated automatically by a number of microservices that work behind the scenes to request, retrieve and then process the certificates. There is a rate limit that determines the maximum speed at which Squarespace's system can request certificates from their provider (Let’s Encrypt) so the automatic certificate requests do go into a queue before they can be serviced; it is not instant. The system must then wait for a valid certificate to be issued before it can be retrieved and applied to the site. 

The most common error during the process is incorrect DNS mappings so it's always worth double-checking these. However, if your site's DNS records are correct, the process is normally fairly transparent and completes soon after the DNS records have propagated (the time frame it takes for DNS changes to be updated across the Internet - up to 72 hours).

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Does anyone know if there is anything that can be done to minimise or reduce the gap time between when the domain propogates (becomes connected) to a squarespace site and when the SSL certificate is issued and becomes active?

My concern is that there can be a period of 48hrs or more where the site could be accessible without SSL, meaning that it will show a non-secure message in the browser when users try to access the site..

I don't see this being an issue for new squarespace sites on new domains, but certainly not ideal for launching a new squarespace site on an existing domain that has frequent visitation.

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50 minutes ago, cohdig said:

Does anyone know if there is anything that can be done to minimise or reduce the gap time between when the domain propagates...and when the SSL certificate is issued and becomes active?

It will depend on how much control you have over your DNS. You cannot obtain an SSL certificate for your new site until the Time To Live (TTL) value has expired from your old DNS values, so you can speed up the process by changing these in advance of the planned switchover.

In summary, you speed things up by setting a temporary low TTL value for each DNS record. You must do this some time before you update the hostnames or IP addresses with the new Squarespace values because you must wait for the previous setting to expire before you make any further changes. For example, if the TTL value was 86,400 seconds and you've only just changed it to 3600, you must still wait 86,400 seconds - that's 24 hours - before you update the records with the new Squarespace values.

When this has passed, you can change the DNS records to point to Squarespace.

See my longer answer here:

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  • 2 months later...
On 10/23/2020 at 5:30 AM, creedon said:

Just a general note for folks.

Although things like DNS changes and SSL certificates usually take much less than the 72 hour recommended waiting period. There are those occasional circumstances when it does take the recommended wait period.

In my case it shows SSL certificate status unavailable as the reason my site has not connected to the domain whereas when I check the SSL certificate status under the domains tap on the Squarespace site, it showns that the SSL certificate is active. Does it mean that I should wait or should I disconnect the domain and start the process all over again?

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Site URL: https://guppy-avocado-wdkn.squarespace.com/config/settings/domains/linked/loyfolio.com

My main issue is that I'm not able to connect my domain (www.loyfolio.com) to Squarespace and I've tried all avenues made available to me. My domain provider did assist me in obtaining the SSL certificate and it showns on my domain but when I try to connect it to Sqaurespace it shows connection failure resulting from SSL certificate status being unavailable. I don't understand how that is possible as I have been issued with a certificate?

could you please assist.

Loyfolio.png

ssl certificate failed.png

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2 hours ago, Victor07 said:

My main issue is that I'm not able to connect my domain (www.loyfolio.com) to Squarespace and I've tried all avenues made available to me.

These errors are explaining that you must verify that you own the domain. Until you prove that you own the domain (by adding a record to the domain), you will not be able to proceed further.

To verify ownership, open the configuration panel provided by your domain name provider (not within Squarespace) and add the unique CNAME record that Squarespace provide. This guide explains how to do this: Add the first CNAME record.

If you have difficulties with this process, please contact Squarespace Customer Care and/or your domain provider. The forum community would love to help but we do not have access to the configuration panels and so cannot resolve this for you.

2 hours ago, Victor07 said:

My domain provider did assist me in obtaining the SSL certificate

I'm not sure what you mean by this because Squarespace will provide you with an SSL certificate automatically, once you have verified ownership of the domain and successfully connected the domain to Squarespace.

 

Edited by paul2009

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About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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