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My customers are not receiving Order Confirmation Emails


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Site URL: http://www.vibrancylabel.com

Hey all,

So my customers are not receiving order confirmation emails. I've tried resending emails a few times to a few different email address and though squarespace says the email has been sent, no emails have arrived in the inboxes. 

I've tried changing the 'Reply To' and 'From' email in the business settings however I've had no luck here either.

Anyone know what to try next?

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On 10/2/2020 at 9:21 PM, Vibrancy said:

Site URL: http://www.vibrancylabel.com

Hey all,

So my customers are not receiving order confirmation emails. I've tried resending emails a few times to a few different email address and though squarespace says the email has been sent, no emails have arrived in the inboxes. 

I've tried changing the 'Reply To' and 'From' email in the business settings however I've had no luck here either.

Anyone know what to try next?

Have you tried to set the "from" field to the default value? These kind of issues are not as rare as you may think, that's why I kept it default too. You never know

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