Banner Images too tightly cropped - desktop

Site URL: http://www.donnatetreault.com/

I'm having trouble with banner images being severely cropped. They show up as a narrow sliver.

This is on desktop as well as other devices. Template is: Alex.

I have created one page, years ago, that somehow worked but I am unable to replicate that. All banner images I'm using are the same dimensions.

Thank you for your help!

above, the problem ^

below, how it should look...

See fine here. Do you still need help on this?

I can confirm what @6ingi is seeing.

I removed the worst offenders since the client was unhappy. I took the top screenshot before I removed it. I only added the banners as an image in the body of the page temporarily.

1 hour ago, tuanphan said:

See fine here. Do you still need help on this?

Thank you, @tuanphan. Yes, I do still have this problem. Thanks for any help you can offer.

1 hour ago, 6ingi said:

I removed the worst offenders since the client was unhappy.

Could you set those pages up in the Not Linked area and give us the URLs for those pages so that we can compare the good page to bad ones?

It's hard to give advice if we can't compare the two versions.

17 hours ago, creedon said:

Could you set those pages up in the Not Linked area and give us the URLs for those pages so that we can compare the good page to bad ones?

It's hard to give advice if we can't compare the two versions.

Sure, here is a link: https://gingi-tilbury-5i76.squarespace.com/config/pages Are you able to see this page?

That URL is for your editing backend. Please take the site out of editing mode and give us that URL. Alternately you can give us the URL slug.

2 minutes ago, creedon said:

That URL is for your editing backend. Please take the site out of editing mode and give us that URL. Alternately you can give us the URL slug.

Sorry, does this work? https://gingi-tilbury-5i76.squarespace.com/new-page

Does anyone have ideas on how to fix this header? Thank you!

Have you solved yet?

On 10/10/2020 at 12:57 AM, tuanphan said:

Have you solved yet?

No, I have no idea how to solve this.

Thanks :)

On 10/10/2020 at 12:57 AM, tuanphan said:

Have you solved yet?

Any help you can offer would be much appreciated.

Is there a way to solve this? Is it a known issue?

On 10/10/2020 at 12:57 AM, tuanphan said:

Have you solved yet?

@tuanphan Thank you for any help you can offer. Or point me in a direction of an answer? This is the link to my test page. I had to remove the problem header from the live site for the client. Are you able to see the page with this link? 

https://gingi-tilbury-5i76.squarespace.com/new-page

16 hours ago, 6ingi said:

@tuanphan Thank you for any help you can offer. Or point me in a direction of an answer? This is the link to my test page. I had to remove the problem header from the live site for the client. Are you able to see the page with this link? 

https://gingi-tilbury-5i76.squarespace.com/new-page

Add to Home > Design > Custom CSS

@media screen and (min-width:641px) {
div#banner-wrapper {
    min-height: 500px;
}
}

Thank you! You're a life saver!