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Squarespace ecommerce limitations/missing

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For customer continuity experience, I have consolidated my Squarespace & Shopify site into just Squarespace. I'm hitting up against some important lost features which I extremely surprised are missing, but I wanted to check it's not just me.

  • Abandoned carts: it does not appear possible to see who left their cart & the products they had in their cart upon abandonment. 
  • Barcode scanning seems limited only to barcodes? No QR code support? Really?
  • Pricing shipping is difficult with such limited options. I was able to price shipping previously such as (example): $15 for a product then $2 for each additional product added. Now I am forced into either free shipping OR weight based shipping. Or for particular individual products which fell out of a standard shipping calcs, I was able to set a Home country:Everywhere else option / one-off freight option for a product.
  • eCommerce tracking with Google Analytics does not seem possible??

I'm experiencing a fairly dramatic drop in revenue since the transition with high cart abandonment - part of this is likely caused by some kind of bug in the Foster template which hides the cart icon on mobile, which I am currently trying to resolve.

Nick

Edited by Nickrj
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  • 2 weeks later...
On 9/28/2020 at 8:06 PM, LeoDev said:

Are you considering going back to Shopify ?

Honestly, I want to - however - I really don't want to separate the main site from the shop - I want it all nicely integrated, and the design and overall functionality of Squarespace is much better than Shopify, however the ecommerce capabilities of Shopify are much better than Squarespace... So it's a conundrum!

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On 9/25/2020 at 10:28 PM, Nickrj said:

Pricing shipping is difficult with such limited options. I was able to price shipping previously such as (example): $15 for a product then $2 for each additional product added.

Does this do want you want?

185556253_ScreenShot2020-10-04at3_58_56PM.png.672fe687a307110a50f613f7adad4681.png

I realize it's a different mental model than some of the other e-commerce sites. Theirs is...

first product - $15

second product - $2

etc...

SS is...

order - $13

first product - $2

second product - $2

Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support!

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  • 1 year later...
28 minutes ago, rickdixon2010 said:

How are you scanning barcodes? 

You can scan shipping label barcodes using the Squarespace App.

Improve your online store with our extensions.
About: Sqsp Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Expert and founder of SF Digital, dedicated to improving websites by building the features Squarespace didn't include™.
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