allenrbillings Posted September 25, 2020 Share Posted September 25, 2020 Site URL: https://cyan-grey-tk32.squarespace.com/ I am trying to point my domain to my newly-created Squarespace site, but when I go to Settings->Domains->Use a Domain I Own, I get the error "This domain is already associated with a Squarespace site." I'm the owner of that domain and I do not have it associated with another Squarespace site. Please help. Link to comment
abibacon Posted September 25, 2020 Share Posted September 25, 2020 Hi Allen, If you drop me a message I will be able to look into this for you. Squarespace Developer based in Hampshire, England If you'd like to make a contribution for my time you can Buy Me A Coffee. Link to comment
derricksrandomviews Posted September 25, 2020 Share Posted September 25, 2020 If you post the domain I can do some checking for you. Link to comment
paul2009 Posted September 25, 2020 Share Posted September 25, 2020 3 hours ago, allenrbillings said: I get the error "This domain is already associated with a Squarespace site." This is something that only Squarespace Customer Care can help you with. The Squarespace customer community cannot logon to your site to troubleshoot issues like this. You can reach out to them here. Online chat (certain hours only) is usually best for troubleshooting issues like this. About: Squarespace Circle Leader since 2017. I value honesty, transparency, diversity and great design ♥.Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™. Content: Links in my posts may refer to SF Digital products or may be affiliate links. Catch up on all the release notes and announcements 2023 [for Circle members only]. There's a public version here too!If I helped, you can thank me by clicking one of the emojis below. If you prefer, you can buy me a coffee.Improve your online store with our extensions. Link to comment
allenrbillings Posted September 25, 2020 Author Share Posted September 25, 2020 The domain is: https://cyan-grey-tk32.squarespace.com/ Help very much appreciated. Link to comment
derricksrandomviews Posted September 25, 2020 Share Posted September 25, 2020 (edited) 2 hours ago, allenrbillings said: The domain is: https://cyan-grey-tk32.squarespace.com/ Help very much appreciated. This is an internal squarespace domain that is locked to the site where it was originally created. If you are trying to move it to another Squarespace site you can't do that. Is that what you asking help with? Edited September 25, 2020 by derricksrandomviews Link to comment
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