Jump to content

Moving domains - no option to "move domain to another site" even though the other site is definitely subscribed

Recommended Posts

Site URL: https://cricket-bellflower-3xhg.squarespace.com/

I have two sites, both for the same client - the old one i created (7.0), its on my ss account, the second one I also created (7.1). The first has been fine, working well, domain is there, all good. I am now ready to switch from the old to the new site, and I am going in to the old (currently live) site to the domain settings to shift it but there is no option to "move domain to another site". I have definitely just purchased the 12 months subscription for the new site on 7.1 so I know its there. 

Is this just a silly lag thing while SS catches up with my subscription I just purchased 10 minutes ago? or should i instantly be able to move domains and I'm experiencing some other kind of issue. 

The domain is not registered with SS, it is via onlydomains. 

Link to comment
  • Replies 1
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

If the domain is not managed by Squarespace, you won't see option to move it. However, you should see a button called Disconnect Domain. Once disconnected from the old site, you can go to the new site and choose Use a Domain I Own to connect it to the new site. 

If you experience any difficulties, Squarespace Customer Care are usually happy to help. You can reach out to them here.

   If a post helps you, please click a "Like" option below  ↘️
 

Improve your online store with our extensions.
About: Squarespace Circle Leader since 2017. I value honesty, transparency, appreciation and great design ♥.
Work: Squarespace Developer and founder of SF Digital, building the features Squarespace didn't include™.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

Buy me a coffee

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.