No response from customer support

Site URL: https://www.karenatkinsonstudio.org

I have sent over 12 requests to customer support and have not received any emails in reply. It says it has been submitted when sent. The email automatically filled in to this when I signed up is not working. Not happy with Squarespace and have already had to cancel one site which could get fixed. What is going on?

Hi @GYSTInk,

We are so sorry to hear you are having difficulties contacting Customer Care. Upon further investigation, it seems you are not receiving our answers. Our latest response was on August 27th, it might be in your Spam folder. Here is a guide on reasons why you might not be receiving Squarespace emails: https://support.squarespace.com/hc/en-us/articles/208308868. 

The problem is that email is not working which I am trying to fix. The only email that is working is associated with another account. So I can not change it. Half of my emails are not working at all. Which is what I am trying to get fixed, along with a range of other issues. Is there a way to set it on your end so I can get those answers? Can the answers be forwarded to another email?

I suggest you create a gmail address, which is free of course, and add that email to your account profile. SS will send messages to any email you choose to add to your profile here on the forums and your billing account or both. I use the same gmail address for both myself. 

https://support.google.com/mail/answer/56256?hl=en

As Derrick suggested, creating a new gmail address and adding it to your account profile is the best way to go. Be sure to reference the email you previously used to contact Customer Care.