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No response from customer support

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The problem is that email is not working which I am trying to fix. The only email that is working is associated with another account. So I can not change it. Half of my emails are not working at all. Which is what I am trying to get fixed, along with a range of other issues. Is there a way to set it on your end so I can get those answers? Can the answers be forwarded to another email?

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