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BCC Field in automatic emails?


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Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. 


Has anyone managed to find away around this lack of functionality? Many thanks in advance.  

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Hi there, I managed to get the automatic feedback service working with trustpilot (free plan) but it looks like they aren't promoting this method any more.  I added the following code to the

Hi there Grace, So our review app which is similar to Trustpilot, HelpfulCrowd, doesn't use the Bcc feature, but automatically captures the order and customer information on the Squarespace confi

BCCs aren't possible. Ideally you need a solution that is designed to work with Squarespace so that it can pull contact details from orders using the Orders API. An example is Delighted, as they have a Squarespace Extension.

 If this helped you, please click a "Like" icon below  ⬇️

Edited by paul2009

sf-digital-signature-logo-email145.png.46606a2288a2847f44d81b9b7b58f3a5.png
Hi, I'm Paul, founder of SF Digital, a specialist company helping Squarespace users by building the features that Squarespace didn't include.
Explore our range of Squarespace Extensions, including the Wishlist, and Datepicker Extension or book a Squarespace Expert for 1:1 help. Note that links in my posts may be affiliate links.

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  • 2 weeks later...

Hi there,

I managed to get the automatic feedback service working with trustpilot (free plan) but it looks like they aren't promoting this method any more. 

I added the following code to the 'order confirmation page' code injection field:

<script> 
    document.addEventListener('DOMContentLoaded', function() {
        const trustpilot_invitation = {
               recipientEmail: '{customerEmailAddress}',
               recipientName: 'Customer',
               referenceId: '{orderId}',
               source: 'InvitationScript',
          };
          tp('createInvitation', trustpilot_invitation);
    });
</script>

I have no idea if this will work for you but it's still currently working for me. 

 

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  • 1 month later...

Hey Grace,

Thanks for sharing. I'm just about to inject the above code onto my order confirmation page. Did you need  to implement anything else? Or does that just trigger an email from trustpilot automatically?

Thanks,

Tom

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Hi there Grace,

So our review app which is similar to Trustpilot, HelpfulCrowd, doesn't use the Bcc feature, but automatically captures the order and customer information on the Squarespace confirmation page using a script that you paste in.

We automatically send out review requests on your behalf after an order is placed and you can collect both product and business reviews.

You can also see what our widgets look like on our Squarespace demo site.

So if you haven't been able to find a suitable solution to date, you can try out our app for  a free 14 day test drive to see if it will fit your requirements. You can get started by reading our help guides

I hope that you find the above helpful.

Kind regards,

Anna

Edited by helpfulcrowd
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