IllusionaryTerrain Posted September 4, 2020 Share Posted September 4, 2020 Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. Has anyone managed to find away around this lack of functionality? Many thanks in advance. Link to comment
paul2009 Posted September 4, 2020 Share Posted September 4, 2020 BCCs aren't possible. Ideally you need a solution that is designed to work with Squarespace so that it can pull contact details from orders using the Orders API. An example is Delighted, as they have a Squarespace Extension. If this helped you, please click a "Like" icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
Guest Posted September 14, 2020 Share Posted September 14, 2020 Hi there, I managed to get the automatic feedback service working with trustpilot (free plan) but it looks like they aren't promoting this method any more. I added the following code to the 'order confirmation page' code injection field: <script> document.addEventListener('DOMContentLoaded', function() { const trustpilot_invitation = { recipientEmail: '{customerEmailAddress}', recipientName: 'Customer', referenceId: '{orderId}', source: 'InvitationScript', }; tp('createInvitation', trustpilot_invitation); }); </script> I have no idea if this will work for you but it's still currently working for me. Link to comment
TomBatch Posted November 7, 2020 Share Posted November 7, 2020 Hey Grace, Thanks for sharing. I'm just about to inject the above code onto my order confirmation page. Did you need to implement anything else? Or does that just trigger an email from trustpilot automatically? Thanks, Tom Link to comment
helpfulcrowd Posted November 12, 2020 Share Posted November 12, 2020 Hi there Grace, So our review app which is similar to Trustpilot, HelpfulCrowd, doesn't use the Bcc feature, but automatically captures the order and customer information on the Squarespace confirmation page using a script that you paste in. We automatically send out review requests on your behalf after an order is placed and you can collect both product and business reviews. You can also see what our widgets look like on our Squarespace demo site. So if you haven't been able to find a suitable solution to date, you can try out our app for a free 14 day test drive to see if it will fit your requirements. You can get started by reading our help guides. I hope that you find the above helpful. Kind regards, Anna Link to comment
robcauson Posted June 17, 2021 Share Posted June 17, 2021 On 11/7/2020 at 6:04 PM, TomBatch said: Hey Grace, Thanks for sharing. I'm just about to inject the above code onto my order confirmation page. Did you need to implement anything else? Or does that just trigger an email from trustpilot automatically? Thanks, Tom Hi Tom, Did this work for you? If not, did you get it working some other way? Cheers Rob Link to comment
Guest Posted October 20, 2021 Share Posted October 20, 2021 On 9/4/2020 at 4:22 AM, IllusionaryTerrain said: Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. Has anyone managed to find away around this lack of functionality? Many thanks in advance. Hey, I am an IM for Trustpilot. Just create a parallel email (in the same workflow) to the one you are currently sending out with your unique email address in the TO: field and add this code into the body of that parallel email with squarespace's placeholders: <script type="application/json+trustpilot"> { "recipientName": "dynamic placeholder", "recipientEmail": "dynamic placeholder", "referenceId": "dynamic placeholder" } </script> This should solve your problem. Link to comment
paul2009 Posted October 20, 2021 Share Posted October 20, 2021 37 minutes ago, greg34 said: Just create a parallel email (in the same workflow) to the one you are currently sending out with your unique email address in the TO: field and add this code into the body of that parallel email with squarespace's placeholders We'd love to, but Squarespace doesn't offer this functionality. The email workflow is managed on the backend of Squarespace where users do not have access. Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
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