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BCC Field in automatic emails?


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Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. 


Has anyone managed to find away around this lack of functionality? Many thanks in advance.  

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BCCs aren't possible. Ideally you need a solution that is designed to work with Squarespace so that it can pull contact details from orders using the Orders API. An example is Delighted, as they have a Squarespace Extension.

 If this helped you, please click a "Like" icon below  ⬇️

Edited by paul2009

About Paul: Circle Community Leader who values honesty, transparency, respect and appreciation ♥.
Work: Squarespace Expert and founder of 
SF Digital, a company dedicated to improving Squarespace websites by building the features Squarespace didn't include™. See our range of extensions for Squarespace to improve your store.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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  • 2 weeks later...

Hi there,

I managed to get the automatic feedback service working with trustpilot (free plan) but it looks like they aren't promoting this method any more. 

I added the following code to the 'order confirmation page' code injection field:

<script> 
    document.addEventListener('DOMContentLoaded', function() {
        const trustpilot_invitation = {
               recipientEmail: '{customerEmailAddress}',
               recipientName: 'Customer',
               referenceId: '{orderId}',
               source: 'InvitationScript',
          };
          tp('createInvitation', trustpilot_invitation);
    });
</script>

I have no idea if this will work for you but it's still currently working for me. 

 

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  • 1 month later...

Hi there Grace,

So our review app which is similar to Trustpilot, HelpfulCrowd, doesn't use the Bcc feature, but automatically captures the order and customer information on the Squarespace confirmation page using a script that you paste in.

We automatically send out review requests on your behalf after an order is placed and you can collect both product and business reviews.

You can also see what our widgets look like on our Squarespace demo site.

So if you haven't been able to find a suitable solution to date, you can try out our app for  a free 14 day test drive to see if it will fit your requirements. You can get started by reading our help guides

I hope that you find the above helpful.

Kind regards,

Anna

Edited by helpfulcrowd
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  • 7 months later...
On 11/7/2020 at 6:04 PM, TomBatch said:

Hey Grace,

Thanks for sharing. I'm just about to inject the above code onto my order confirmation page. Did you need  to implement anything else? Or does that just trigger an email from trustpilot automatically?

Thanks,

Tom

Hi Tom,

Did this work for you? If not, did you get it working some other way?

Cheers

Rob

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  • 4 months later...
On 9/4/2020 at 4:22 AM, IllusionaryTerrain said:

Hi all, I've seen a few people ask about how to integrate with platforms that use BCC fields to generate automated follow up emails for site & product reviews without response. I've use Trust Pilot previously to handle reviews as it's very well regarded and trusted by consumers, but without a BCC field in SquareSpace emails it seems impossible to use. 


Has anyone managed to find away around this lack of functionality? Many thanks in advance.  

Hey,

I am an IM for Trustpilot. Just create a parallel email (in the same workflow) to the one you are currently sending out with your unique email address in the TO: field and add this code into the body of that parallel email with squarespace's placeholders:

<script type="application/json+trustpilot">
    {
        "recipientName": "dynamic placeholder",
        "recipientEmail": "dynamic placeholder",
        "referenceId": "dynamic placeholder"
    }
</script>

This should solve your problem.

 

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37 minutes ago, greg34 said:

Just create a parallel email (in the same workflow) to the one you are currently sending out with your unique email address in the TO: field and add this code into the body of that parallel email with squarespace's placeholders

We'd love to, but Squarespace doesn't offer this functionality. The email workflow is managed on the backend of Squarespace where users do not have access.

About Paul: Circle Community Leader who values honesty, transparency, respect and appreciation ♥.
Work: Squarespace Expert and founder of 
SF Digital, a company dedicated to improving Squarespace websites by building the features Squarespace didn't include™. See our range of extensions for Squarespace to improve your store.
Content: Links in my posts may refer to SF Digital products or may be affiliate links.

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