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Facebook Pixel "Not Ready" Catalogue


DollyBeDesigning

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Site URL: https://dollybedesigning.com/

Hi there,

I injected my Facebook pixel to the backend of my site as I would like to have my product catalogue on FB and Insta. However I keep getting a message from Facebook pixel in Catalogue Manager that it's "not ready" and "To use this pixel you need to install required microdata tags on your website. Learn more about adding products to your catalog with pixels." -- however it is tracking my site just fine. 

Does anyone have a recommendation on how to fix this or how to include microdata tags? I also have been using Facebook Pixel Helper and when I look at the products on my store it says that it automatically can scrape the microdata so I don't know why it's not connecting to my Catalogue Manager.

I appreciate any help you can give!

Thanks 

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  • 2 weeks later...

This is very general advice as I've not done this myself but it appears that you have to insert microdata tags into each of your products.

1225766164_ScreenShot2020-09-16at2_20_47PM.thumb.png.2fe3ca7fd15520cd0803068be38d54f6.png

Basically edit your product. Click on Additional Info. Add a code block. Enter your microdata tags.

There seem to be several different specs that you can use to create your microdata tags. I'd probably pick JSON-LD. It seems to most economical format.

I would suggest doing one product item to see if this is actually the issue.

Let us know how it goes and what you learn.

Find my contributions useful? Please like, upvote, mark my answer as best , and see my profile. Thanks for your support!

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  • 3 months later...
On 9/16/2020 at 11:34 PM, creedon said:

This is very general advice as I've not done this myself but it appears that you have to insert microdata tags into each of your products.

1225766164_ScreenShot2020-09-16at2_20_47PM.thumb.png.2fe3ca7fd15520cd0803068be38d54f6.png

Basically edit your product. Click on Additional Info. Add a code block. Enter your microdata tags.

There seem to be several different specs that you can use to create your microdata tags. I'd probably pick JSON-LD. It seems to most economical format.

I would suggest doing one product item to see if this is actually the issue.

Let us know how it goes and what you learn.

Hey Creedon! Could you please specify which microdata tags are necessary to enter? I have the same issue - Pixel doesn't recognize my catalogue :(

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  • 3 weeks later...
  • 4 weeks later...
  • 3 weeks later...
On 1/14/2021 at 8:22 AM, MeFromBriga said:

Hey Creedon! Could you please specify which microdata tags are necessary to enter? I have the same issue - Pixel doesn't recognize my catalogue 😞

Hopefully this is helpful even though it's a late response. Just came across this post because I'm experiencing some issues as well. This article might be helpful to you in figuring out which tags are required and which are optional: https://developers.facebook.com/docs/marketing-api/catalog/reference/#og-tags

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Hi all! I thought I had to use microdata tags as well and was losing my mind trying to correct the errors by hand. However, I then set up my catalog through bulk upload with a scheduled feed. In Squarespace, go to Marketing > Facebook Pixel & Ads, and copy that URL. Use that as the data source. Everything uploaded for me nice and neat, no more errors!

These are the articles that sparked my revelation: 
https://support.squarespace.com/hc/en-us/articles/360001257067
https://support.squarespace.com/hc/en-us/articles/360002041068

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  • 2 weeks later...
  • 2 weeks later...
On 3/25/2021 at 3:22 PM, kc2615 said:

Hi all! I thought I had to use microdata tags as well and was losing my mind trying to correct the errors by hand. However, I then set up my catalog through bulk upload with a scheduled feed. In Squarespace, go to Marketing > Facebook Pixel & Ads, and copy that URL. Use that as the data source. Everything uploaded for me nice and neat, no more errors!

These are the articles that sparked my revelation: 
https://support.squarespace.com/hc/en-us/articles/360001257067
https://support.squarespace.com/hc/en-us/articles/360002041068

This worked for us. Thank you so much. It's still saying a warning though: that some items may not have the quality needed. Advice on what I still need to add and where?

Screen Shot 2021-04-20 at 11.29.47 AM.png

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1 minute ago, hellomagentic said:

This worked for us. Thank you so much. It's still saying a warning though: that some items may not have the quality needed. Advice on what I still need to add and where?

Screen Shot 2021-04-20 at 11.29.47 AM.png

Another photo, showing the error in the 'report'.  

Screen Shot 2021-04-20 at 11.31.10 AM.png

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On 3/25/2021 at 3:22 PM, kc2615 said:

Hi all! I thought I had to use microdata tags as well and was losing my mind trying to correct the errors by hand. However, I then set up my catalog through bulk upload with a scheduled feed. In Squarespace, go to Marketing > Facebook Pixel & Ads, and copy that URL. Use that as the data source. Everything uploaded for me nice and neat, no more errors!

These are the articles that sparked my revelation: 
https://support.squarespace.com/hc/en-us/articles/360001257067
https://support.squarespace.com/hc/en-us/articles/360002041068

"facebook Pixel & Ads" does not exist anymore, it seems they have changed things. Any idea where we can find that URL now?

I ask this while avoiding the "facebook shops" button because when I try to connect to facebook using that, it gives me an error. After contacting both square and facebook they tell me there is nobody else having this problem and everything is fine on their end.

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On 4/20/2021 at 11:32 AM, hellomagentic said:

Another photo, showing the error in the 'report'.  

Screen Shot 2021-04-20 at 11.31.10 AM.png

To my knowledge, that is an optional category that will only affect things like SEO and other keyword-type performance. It does not affect the basic function.

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On 4/22/2021 at 11:43 AM, Cyreks said:

"facebook Pixel & Ads" does not exist anymore, it seems they have changed things. Any idea where we can find that URL now?

I ask this while avoiding the "facebook shops" button because when I try to connect to facebook using that, it gives me an error. After contacting both square and facebook they tell me there is nobody else having this problem and everything is fine on their end.

I'm still seeing it on the bottom here: 

Screen Shot 2021-04-29 at 1.55.48 PM.png

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  • 3 weeks later...

I've reached out to SqS on this and they've said there is no easy fix. When you go through the product feed route (Facebook Pixel & Ads) you will get errors stating you are missing info. I hope this will get fixed soon but no word on when or even if they are. 

image.png

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  • 4 weeks later...

I was having the same issue, and I figured out the solution after a lot of googling and two very frustrating interactions with Facebook support. In your catalog, select "Events" located under "data Sources" in the sidebar, I assume "Data Sources" is where you're getting this error, as I was getting the same message when trying to add my pixel as a data source. In events you can link your pixel after it's been running for a few days, and once the pixel is added to the "events" it will begin communicating with your catalog as long as the content IDs match on your website and catalog. Give it a few more days, and after the pixel has recorded some actions on your site (you can do these actions yourself just by viewing the pages with products on them) you'll be able to add the pixel as a data source, since the content IDs now match your Catalog IDs in the pixels microdata. I've attached two images so you can see before and after you add the pixel to events so you can make sure it's working right. Hopefully this saves others the month of frustration I went through. 

Capture3.JPG

InkedCapture2_LI.jpg

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